Job Description

Do you excel in a fast-moving, client-driven environment? If so, we'd love for you to join our On Hire Team as a Case Handler!

Why You'll Love Being Part of Our Team

At

Winn Group

, we believe in putting our people first. That's why we offer a

competitive salary of 25,396.80

, plus the opportunity to earn a

monthly bonus

as a reward for your hard work.

We also know the importance of a great work-life balance. You'll enjoy

25 days' holiday plus bank holidays

, a

day off for your birthday

, and the flexibility to

buy or sell additional leave

.

But that's just the beginning! We're committed to

developing your career

with structured progression opportunities and

funded learning initiatives

to help you grow.

Perks & Benefits

Performance Bonuses

- Earn extra each month for your achievements!

Career Growth

- Funded learning, structured development & promotions.

Time to Recharge

- 25 days' holiday + bank holidays + birthday leave.

Commute Support

- Cycle to Work Scheme.

Wellbeing Benefits

- Virtual GP, flu jabs, bereavement support & eye care.

Team Culture & Social Events

- Company parties, awards nights & charity fundraising (we've raised over 20,000 for Tiny Lives!).

What You'll Be Doing

As a

Case Handler

, you'll be at the heart of our

vehicle hire and repair process

, supporting clients after a

non-fault road traffic accident

. Your responsibilities will include:

Handling your own

caseload of vehicle repair and hire claims

. Coordinating

urgent vehicle recovery, secure storage, and repair bookings

. Determining clients'

eligibility for hire vehicles

and arranging bookings. Reviewing

defendant evidence

and preparing rebuttals. Communicating with

body shops to agree repair rates and schedules

. Meeting

deadlines and targets

while maintaining accuracy and efficiency.
This role is

fully office-based in Byker, Newcastle

, working

40 hours per week

(Monday to Friday,

9:00 AM - 6:00 PM

). You'll also be part of a rota covering the occasional

late shift until 8:00 PM

and

one in three weekend shifts

.

What We're Looking For

We're looking for motivated, proactive individuals with a passion for delivering

excellent customer service

. Ideally, you'll bring:

Experience in customer service

(contact centre experience is a plus!). Strong

communication skills

- both written and verbal. A

proactive approach

to prioritising tasks and meeting deadlines. A

keen eye for detail

and a commitment to accuracy. Ability to work both

independently and as part of a team.

Previous experience in

claims handling, case management, or working to KPIs

is an advantage but not essential!

Ready to Apply?

Click

'Apply Now'

to take the next step in your career!

If your application is successful, our

HR team will be in touch

to guide you through the next stages. If you don't hear from us within four weeks, unfortunately, your application hasn't been successful at this time.

Join

Winn Group

and become part of a company that

invests in your future, values your success, and celebrates your achievements!

INDMP

Job Type: Full-time

Pay: 25,396.80 per year

Ability to commute/relocate:

Newcastle, NE6 1PL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you require sponsorship to work in the UK? If so, from when?
Experience:

Customer Service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person