Job Description

Case Manager (Tenancy Services)

38,828 pro rata | Bath | Permanent

Part-Time | 18.5 hours per week | Monday to Wednesday

Behind Every Case. Your Investigation. A Solution.

Ready to use your investigative skills in a role with better work-life balance? If you're from policing, social services, domestic abuse services, housing, or legal backgrounds and seeking a meaningful change, this could be perfect for you.


At Curo, we believe everyone deserves to feel safe in their home and community. Behind every noise complaint or tenancy issue is a human story that needs the right approach. Our Case Managers are the investigators who step in when situations become complex. They find solutions that support those who need help while protecting the wider community.


You'll recognise the work - domestic abuse cases, safeguarding concerns, multi-agency partnerships, evidence gathering, and court presentations. The difference? You'll have the time to see cases through properly, with Monday-Wednesday working, no shift patterns, and a supportive team that understands the emotional demands of this work.

What you'll be doing

Managing a caseload of complex cases involving antisocial behaviour, tenancy breaches, domestic abuse, hate crime, and safeguarding (protecting vulnerable people) Investigating incidents thoroughly and gathering evidence to understand what happened Supporting victims and witnesses throughout the process, keeping them informed and giving practical advice Working with those causing harm to address root causes and help them keep their tenancies where possible Preparing legal cases and presenting evidence in court around 2-3 times per month, working with our solicitors Building partnerships with police, social services, and local authorities to tackle complex housing issues Using conflict resolution, mediation, and restorative justice approaches to find solutions

What you'll get in return

Beyond a competitive salary and the chance to make a real difference every day, you'll get:

26 days annual leave per year (pro rata, plus bank holidays) rising to 29 days after 3 years Your birthday off as an extra holiday Up to 10% matched pension contribution (pro rata) Flexible working arrangements within your Monday-Wednesday pattern Free parking at many of our locations Flexible benefits which might include a Health Cash Plan Access to an Employee Assistance Programme for your wellbeing Comprehensive training and development opportunities

More about you

Your experience in policing, social services, domestic abuse services, housing, or legal work has given you skills we value. You understand what it's like to deal with vulnerable people, challenging situations, and the emotional toll this work can take. That's exactly why you'll fit well with our supportive team approach.


Essential:

Strong investigative mindset with attention to detail and curiosity to gather evidence Excellent communication skills for working with distressed customers and partner agencies Resilience and emotional intelligence when dealing with challenging or vulnerable customers Ability to remain calm under pressure and make sound decisions in complex situations Strong organisational skills to manage a varied caseload and prioritise tasks effectively Current driving licence and access to a vehicle for customer visits

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.


We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.


We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our team at recruitment@curo-group.co.uk