Job Description

Job Overview

We are seeking a highly skilled and motivated Claims Manager to oversee our claims department. The successful candidate will be responsible for managing the claims process, ensuring efficiency and compliance with company policies and regulations. This role requires strong analytical skills, exceptional organisational abilities, and a keen attention to detail. The Claims Manager will lead a team of claims professionals, providing guidance and support to ensure the highest level of service is delivered to our clients.

Duties

Oversee the entire claims process from initiation to resolution, ensuring timely and accurate handling of all claims. Analyse claims data to identify trends, areas for improvement, and opportunities for cost reduction. Develop and implement policies and procedures to enhance the efficiency of the claims department. Manage a team of claims adjusters, providing training, support, and performance evaluations. Collaborate with other departments to ensure seamless communication and resolution of claims-related issues. Maintain accurate records and documentation in compliance with regulatory requirements. Provide exceptional customer service by addressing client inquiries and resolving complaints effectively. Prepare reports on claims performance metrics for senior management review.

Experience

Proven experience in a managerial role within the insurance or claims industry is essential. Strong clerical skills with proficiency in data entry and management systems. Demonstrated ability to analyse complex information and make informed decisions. Excellent organisational skills with the ability to prioritise tasks effectively in a fast-paced environment. Strong interpersonal skills with the ability to lead a team and foster a collaborative work environment. Familiarity with relevant legislation and regulatory requirements governing claims processing is advantageous.
If you possess these skills and are ready to take on a challenging yet rewarding role as a Claims Manager, we encourage you to apply.

Job Type: Full-time

Pay: 30,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Expected start date: 15/08/2025