Job Description

Reporting to the IRARA Programmes Manager, the role involves undertaking casework, accepting new cases, supporting the creation of a viable "reintegration plans," securing appropriate documentary evidence of expenditure; the co-ordination of the timely delivery of services; and completion of M&E activities.

The post holder will be required to update a limited number of computer-based case management tools which are used in the support of our operational activities.

This role is based in She?eld City centre, hours of work are Monday to Friday 08:00 to 17:00, with 28 days paid annual leave (includes bank holidays).

Salary: 26,000-28,000

Duties and responsibilities

Facilitate the overall reintegration process at every stage to ensure the smooth delivery of services in the country of origin.

Manage the third country organisation on a daily, weekly, and monthly basis to ensure:

It is aware of and ready to deliver airport meet and greets It is developing the appropriate number of reintegration plans It is providing the appropriate number of proof of payments It keeps regular contact with the TCN to avoid losing their track It monitors and reports to the head o?ce reintegration activities
Ensure good communication with third country delivery organisation and the sending country

Proactively approach third country for updates, assistance and issues as needed

Instruct, advise and follow up with third country to ensure all returnees where post arrival assistance has been requested by the customer are met and the cash amount is paid within 3 days

Work with third country to ensure all cash payment evidence is uploaded onto the system within the required timescale

Work with third country to ensure Reintegration Plans are developed within the required timescale. Evaluate and validate the plans for further approval(s)

Instruct, advise, and follow up with third country to ensure all cases are completed within the required timescale

Identify expiring cases and work with the third country to prioritise them Identify and escalate any cases that are nearing the max threshold
Guide and remind the third country to ensure 'proof of payment' documentation are uploaded and monitor they are sent to the customer within the required timescale

Ensure customer satisfaction and that complaints are managed quickly and satisfactorily, escalating where necessary

Deliver a weekly report every Friday with highlights of key activities and issues

Qualifications

Strong analytical skills for effective case assessment and management

Excellent customer service abilities to support clients' needs

Proven administrative experience to maintain accurate records and documentation

Exceptional organizational skills to manage multiple cases efficiently

Ability to work collaboratively in a team-oriented environment

Relevant certifications in case management or related fields are a plus

Please apply with a cover letter & CV.

Please note that only applicants with the existing right to work in the UK will be considered for this position, as we are unable to offer sponsorship.

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 26/06/2025
Reference ID: SHEFF01