Job Description

Are you a good listener?

Do you like to help people?

Do you enjoy being on the telephone?

Are you efficient and organised?

It's an exciting time for us at

Global Mediation

as our business is growing! We're based in modern offices in Finchley Central and currently have a vacancy available within our case management team.

We're looking for a compassionate and resilient

Case Manager

with a high level of emotional intelligence to join our diverse, vibrant, and supportive team.

Starting salary:

28,500 per annum, rising to 30,000 on successful completion of a 3-month probation period.

Being a Case Manager isn't just a job -- it's a rewarding career opportunity in a growing organisation. Your role will be instrumental in helping us deliver a high-quality service, while acting as a positive force for change in the lives of those we work with.

Your role will include:

Case Management:

Oversee and coordinate case processes, ensuring all parties are well-informed and fully prepared. You'll help resolve complex issues and make a real difference in people's lives.

Problem Solving:

Apply creative and effective solutions to challenges, supporting the team and improving service delivery.

Operational Efficiency

: You will be responsible for overseeing mediation cases from initial booking through to completion, ensuring each case is managed efficiently, accurately, and in accordance with organisational standards, supporting a smooth and productive workflow across our global operations

Team Collaboration:

Work closely with colleagues and stakeholders to build a cohesive, efficient, and effective case management approach.

We are looking for someone with the following skills and experience:

Strong organisational skills Accurate data entry skills Experience handling high volumes of calls and emails Excellent communication skills Empathetic listening ability Professional under pressure Able to coordinate multiple tasks at once Ethical and positive attitude Flexible and adaptable Self-motivated and organised Comfortable using technology Fluent English, both spoken and written
Due to the nature of our work, you'll often deal with sensitive and emotional matters requiring discretion and diplomacy at all times.

You'll be joining an expanding, ethical company passionate about resolving conflict, where fresh ideas are welcomed and every team member is encouraged and supported to reach their potential.

Additional benefits include:

Full training and support Annual performance reviews Competitive salary Free drinks and breakfast 25 days' holiday allowance 8 personal days for sickness or important appointments Pension scheme Private medical insurance Healthcare cash plan Volunteer days Employee assistance scheme Employee benefits package

Full-time role:

Monday to Friday, 37.5 hours per week.

Please note:

Due to the sensitive nature of our work, this role is 100% office-based.

Global Mediation

is committed to fair recruitment and equal opportunities. We are a Disability Confident Employer.

Job Types: Full-time, Permanent

Pay: 28,500.00-30,000.00 per year

Benefits:

Company pension Discounted or free food Enhanced maternity leave Health & wellbeing programme Paid volunteer time Private medical insurance
Ability to commute/relocate:

London N3: reliably commute or plan to relocate before starting work (required)
Experience:

Office: 2 years (required) SEND: 1 year (preferred)
Language:

English (required)
Work Location: In person