Job Description

KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base. Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations.



We are passionate about supporting the Criminal Justice system and want to hear from potential employees who share that same passion.

Please read the requirements of the job carefully as your application will be measured against them. Please ensure you have the experience we are looking for. This is a specialist role and as such we will only shortlist those with the relevant experience and attributes.

Position:

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Purpose of Role

To provide a comprehensive administration and operational support to the Biology Department.

Role Summary

This is a broad customer facing role, providing a highly professional and exceptional service to customers both internally and externally. The tasks associated with this role are wide ranging and therefore job holders will be required to be flexible and demonstrate effective teamwork in achieving the day-to-day work objectives of the department.

Duties & Responsibilities

Emailing completed statements, delivery notes and customer notifications forms to forces daily meeting turnaround times. Manage all Defence Requests, ensuring authorisations are in place before sending required material to defence team. Administration support to Biology Reporting Managers. Responding to Biology customer queries, direct as appropriate and follow departmental procedures with a high level of accuracy in what is a strictly regulated environment Data entry into KFS bespoke Casework Management System Updating internal systems with data required for reporting File archiving/retrieval Generate reports to identify case completion trends Support Biology Team Leader, Heads of Department and Account Managers with customer feedback relating to casework delivery Managing conflicting deadlines and a very high workload Internal customer liaison for case completion; supporting KFS Reporting Managers Understanding and liaising with Account Managers regarding Force Protocols and customer preferences Work to specific Key Performance Indicators driven by customer services and case target dates Engage in recommendations to strategic improvements within processes, procedures, policies and companywide streamlining To support other general administration tasks as required Adhere to Health and Safety policies

Requirements:

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Skills & Competencies

Exceptional customer service skills Problem solving skills essential and ability to deal with complexity coupled with managing a high workload Decision making and organisational skills Exemplary verbal and written communication skills Ability to communicate across all levels; internally and externally Outstanding Time Management Developing & improving standards of excellence Management planning of resources against workload Able to work comfortably under pressure Strong IT capability to include Microsoft Office, excel and data base

Personal Attributes

Highly motivated individual who approaches work with a positive attitude Able to work on their own initiative and with exceptional attention to detail Ability to remain calm under pressure and take on high levels of responsibility and competing deadlines Team player and willingness to support others Dealing professionally with challenging communications and provide resolution Well-developed interpersonal skills essential High level of honesty and integrity Strong work ethic and commitment Professional business disposition and of smart appearance There may be occasional requirement to demonstrate flexibility in working hours

Qualifications

GCSE Maths & English essential A levels or equivalent desirable

Experience

Experience in an administrative role is preferrable Experience working within the Criminal Justice System advantageous

Other information:

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Terms & Conditions

Salary 23,495 per annum Full Time Holidays - 25 days per annum plus statutory holidays (pro rata) Pension - Contributory Employee Assistance Programme Cycle to Work scheme Retailer discounts Location: COVENTRY

IN ORDER TO PASS OUR STRINGENT SECURITY VETTING YOU MUST HAVE RESIDED IN THE UK FOR THE PREVIOUS 5 YEARS FROM THE DATE OF YOUR APPLICATION. WE CANNOT CONSIDER APPLICANTS THAT HAVE NOT LIVED IN THE UK FOR THE PREVIOUS 5 YEARS AND YOUR APPLICATION WILL BE AUTOMATICALLY REJECTED. PLEASE ENSURE YOU HAVE A VALID RIGHT TO WORK IN THE UK DOCUMENT BEFORE PROCEEDING WITH YOUR ONLINE APPLICATION

KFS is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. One of our goals is to work within an environment free from discrimination, harassment and prejudice. We aim to embed this in all of our recruitment and selection policies, procedures and practices.


The closing date for this position is

1st August 2025

at 17:30 but we reserve the right to end the vacancy earlier if we find enough suitable applicants to progress to the next stage.