Job Description

Job Title: Casework Administrator (FTC)

The Pensions Ombudsman

has an exciting opportunity for a

Casework Administrator

to join our team based in Canary Wharf, where we currently operate an agile working policy. You will be working full or part-time on a

fixed-term contract (FTC) for 6 months (with the potential to convert to a permanent contract)

and will receive a

competitive salary of 31,903 per annum pro rata.

We offer several pension options as part of the Civil Service Pension Scheme, which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.


In addition to this FTC vacancy, we are also advertising a permanent contract. If you would like to be considered for both permanent and fixed term, please specify on the application form and we will accept this for both vacancies. If you are shortlisted, you will be invited to a single interview covering both.

Salary and Benefits:

As we are currently awaiting the results of a pay award exercise, if successful, the salary for this role is likely to be higher than the advertised amount.


As well as a starting salary of

31,903 per annum pro rata

, we offer:


27.5 days annual leave increasing to 32.5 depending on length of service The option to buy and sell annual leave Flexible working Discretionary staff reward scheme Comprehensive learning and development programme, including mentoring opportunities 24/7 Free confidential employee assistance programme Discounted health benefits Employee discount scheme across hundreds of retailers Range of Staff Networks and social activities Sabbatical after qualifying period
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.

Who are we?

As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court.


Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.

Purpose of the role

Working within one of TPOs casework teams, such as Adjudication, Resolution, Case Assessment or Casework Support, the Casework Administrator provides administrative support in relation to the management and progression of pension complaints. This is a varied administrative role which will have some core responsibilities, but activities will vary according to business need.

Key responsibilities

Accurately updating and maintaining TPO's Case Management System database. Sending emails and letters to applicants and respondents as well as responding to their queries in writing and on the phone. Preparing cases for allocation which could include gathering further information from applicants and respondents. Creating/updating spreadsheets to manage/monitor cases. Supporting with general administration tasks such as scanning incoming post and document management within the Case Management System Supporting any service improvement initiatives or projects as required. Working flexibly across the organisation as necessary and any other duties that may reasonably be required.
Please refer to the

for further information

We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice.

Closing date: 9 September 2025 at 11:59 pm

Interview dates: From w/c 15 September 2025

All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.


If you feel that you have the skills and experience required to become our

Casework Administrator

, please click 'apply' today. We would love to hear from you!