Job Description

• Salary - 32,304 per annum (+ monthly tips averaging 250 - 300 per month + annual bonus potential of up to 10%)
• 28 days annual leave increasing with service
• Balanced 40-hour work week - Because we believe in work-life harmony
• Free Parking
• Staff meals
• Life cover and private medical insurance
• Contributory Pension Scheme
• 50% Off All Food - Treat you and your family to delicious meals across our venues at half the price
• Team Incentives & Events - Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events
• Career Growth - We're invested in your future, offering opportunities to develop and grow within the company

As Casino Manager for Grosvenor Bristol, you'll support the General Manager in delivering an excellent experience that our customers will love, leading with energy and inspiring your team to offer a great time, every time.

• Develop a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage
• Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all gaming activities in the Casino.
• Drive the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
• Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
• Proactively drive sales and control margin and costs to drive casino profitability
• Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling

Qualifications

• You will be a PML license holder with previous casino gaming or hosting experience
• Duty Manager experience in areas of gaming/hosting and customer service.
• Customer focused with experience in delivering excellent service in gaming or hosting activities, front of house/reception, F&B etc
• Experience of leading a team within a service driven environment, passion for coaching and developing teams to drive success
• Fanatical about delivering unrivaled customer experience.
• Excellent communicator, able to collaborate with the wider business.

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