Job Description

Job Title: Receptionist

Reports To:

General Manager and Office Manager

Contract Type:

Temporary Position (April - October)

Location:

Castlerock Golf Club

Purpose of the Role

To oversee the front-of-house reception area and ensure members, guests, and visitors receive exceptional customer service in a welcoming, professional, and safe environment. The Receptionist plays a key role in maintaining smooth daily operations within the Clubhouse and supporting administrative functions across the organization.

Key Accountabilities

Manage the day-to-day operations of the Clubhouse reception area. Welcome and assist members, their guests, and all visitors, providing a warm and professional first point of contact. Monitor the reception inbox and redirect emails to the appropriate departments promptly. Provide accurate information and support for membership, restaurant, and general enquiries. Carry out administrative duties including ordering stationery, maintaining supplies, and basic record-keeping Handle cash transactions in line with Club procedures, ensuring accuracy and security at all times. Ensure the reception area remains tidy, organised, and presentable at all times. Adhere to all Club policies, rules, and standard operating procedures.

Safety Responsibilities

Follow all fire, health, and safety regulations in line with Club policy and statutory requirements. Complete all mandatory training, including First Aid, Manual Handling, and other compliance courses as required.

Working Relationships

Work collaboratively with colleagues to ensure consistent, high-quality customer service and a well-presented reception environment throughout the day. Build and maintain positive working relationships with managers, staff, members, visitors, suppliers, cleaners, and the catering team.

Skills, Knowledge & Expertise

Knowledge and Qualifications

Strong understanding of hospitality and customer-service standards. Proficiency in business IT applications such as Microsoft Word, Excel, and email systems.

Essential Skills

Excellent customer service skills with the ability to remain calm, courteous, and efficient under pressure. Professional telephone manner and strong verbal communication skills. Confidence in managing and directing customer enquiries appropriately. Ability to develop and implement new administrative processes to reflect operational or legislative changes. Experience liaising with third-party service providers, including cleaners, suppliers, and catering partners. Strong IT skills, including the ability to use and learn software systems, manage email communication, and support basic troubleshooting at reception.

Desirable Skills

IT-related qualifications. Hospitality or customer-service qualifications.

How to apply

Please send CV with covering letter to Sarah Burns via email to: admin@castlerockgc.co.uk or Call 028 7084 8314 if you require further information.

Job Types: Part-time, Temporary, Fixed term contract

Pay: From 12.21 per hour

Expected hours: 30 per week

Benefits:

Company pension On-site parking
Experience:

receptionist: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person