Job Description

Ref No:
CDM
Department:
Brockhole on Windermere
Location:
Windermere LA23, UK
Salary:
15.31 to 17.24 per hour (including holiday pay)
Employment Type:
Casual
Status:
Flexible
Closing Date:
02 Jun 2025

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More details

Salary: 15.31 to 17.24 per hour (including holiday pay)


Dates: Weekends and school holidays


Location: Brockhole on Windermere, LA23




Brockhole on Windermere is now hiring Casual Duty Managers to support our smooth and safe operations at the Lake District Visitor Centre this 2025 season. As the first point of contact for staff and visitors, you'll manage customer queries, handle on-site incidents, and support the delivery of public events. Shifts are available primarily on weekends and during school holidays.




What will I be doing?


You'll work mainly at weekends and during the school holidays, including weekends and weekdays, from approximately 9am to 7pm. Your professional and calm communicator with a flexible can-do attitude.


Oversee the visitor experience, including car park management and clear signage Handle customer queries and complaints, ensuring a professional service Assist with administrative tasks and customer experience improvements Support the delivery of private functions, weddings, and events Ensure the site operates safely, following health & safety procedures Lead responses to emergencies, including fire evacuations and accidents



What we're looking for


Previous experience in customer service, event management, or site operations A professional and calm communicator with a flexible can-do attitude Ability to manage emergencies calmly and effectively



A First Aid certification is required, and a full driving license is also preferred




Contact


For an informal chat, please contact Ioan on 07590 219012 or email ioan.waight@lakedistrict.gov.uk




Diversity and Inclusion


As an equal opportunities employer, the Lake District National Park Authority is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.




Disability Confident Employer


We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. By 'minimum criteria' we mean that you must provide evidence in your application which demonstrates that you meet the level of competence required under each of the essential criteria, as well as meeting any of the qualification, skills or experience defined as essential.