Shifts will be allocated 1 month in advance between 8.00 and 6.30pm, Monday - Saturday.
We are looking for temporary reception support to cover holidays over the next 3 - 6 months.
As the first point of contact at the surgery you will provide a vital service in supporting our patients to access services, advice or medication. The role is crucial in supporting our wider practice team and ensuring that patients receive a high level of care and support. As a member of the reception team, you will enjoy making a difference to every person who walks through our doors. This is a varied role and you will be pivotal in directing and assisting patients in accessing the right services in a timely manner. You will be a positive team player who will support the full practice team assisting where you can to ensure the overall safe and effective running of the surgery. You will make a difference every day and go home feeling like a super hero. The reception team really are the hub of the surgery.
The role will be mainly telephone based working on a rota between 8.30am and 6.30pm.
Main Responsibilities include: To meet and greet patients and visitors in a positive and friendly manner, either in person or via the telephone. Take telephone requests for appointments, visits, consultations, prescriptions and correspondence vital to their health needs. To assist and signpost patients in accessing the most appropriate appointments with members of our nursing team, GP team, physiotherapy team, health and wellbeing team or signposting to an external service such as pharmacy. Using triage guidance to ascertain patient need and ensure the best use of available appointment time. Deal with all general enquiries, explain procedures and make new and follow-up appointments or support patients in accessing alternative services. Receive requests for repeat prescriptions from patients, pharmacy and care home staff, and process these in a timely and accurate manner and distribute signed prescriptions on request. Pathology; Follow up patients with abnormal test results, as instructed by the GP