Job Description

Job Summary:

Receive, assist and signposting patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way for the best possible outcome for the patient.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. This role is mainly afternoon shifts.

Job Responsibilities:

Reception

Greeting and directing patients Accepting and handing out prescriptions, letters, completed forms, specimen bottles etc in accordance with practice policy Dealing with requests for information Explain practice arrangements and formal requirements to new patients, those seeking temporary cover and emergency patients requiring immediately necessary treatment
Administration

To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Filing/scanning post as necessary Scan and photocopy as requested Tagging of medical records Pulling/filing notes for surgeries and update as necessary Dealing with the post as necessary
Appointments

Process appointment requests for urgent (today) and routine (future) appointments from patients by telephone and in person Ensure efficiency of appointment system Deal with visit requests, recording in the necessary book including all relevant information and notifying the duty doctor where necessary. Print out a patient summary for each home visit ready for doctor
Computer

Registration of new patients - computer data entry and medical records Process patients change of address, name, dob etc - computer data and medical records (having knowledge of Practice area) Processing repeat prescription requests in accordance with Practice guidelines Use text messaging software to communicate with patients
Telephone

Have working knowledge of telephone system, during and after hours. Assist the team with all telephone calls: incoming, outgoing, internal and external Taking messages and recording appropriate details, passing them on to the relevant person in a timely manner
Other Tasks

Process paper records arriving from the Health Authority on a weekly basis and distributing the contents as appropriate Process DNA text messages/letters as needed Deal with the ordering of pre-printed reception stationery as required to include the prescriptions Attend monthly reception meetings Attend any other staff meetings as they arise Assist with the training of other staff Clear rooms after surgeries Ensure building security - have thorough knowledge of doors/windows/shutters/alarm Any other tasks allocated by managers

Experience

Previous experience in an office or administrative role is preferred, particularly within a healthcare setting. Strong organisational skills with a keen attention to detail are essential for managing multiple tasks effectively. Excellent communication skills, both verbal and written, to interact professionally with patients and colleagues. Proficiency in using office equipment and software applications related to medical administration is advantageous. A compassionate approach towards patient care and a commitment to maintaining high standards of service are crucial in this role.
We invite candidates who are passionate about contributing to a positive healthcare environment to apply for this rewarding position as a Medical Receptionist. It is anticipated that interviews will be held on 28th and 30th May 2025.

Job Types: Part-time, Permanent

Pay: Up to 12.21 per hour

Expected hours: 25 - 26 per week

Benefits:

Company pension
Schedule:

Day shift Monday to Friday Overtime
Work Location: In person

Application deadline: 21/05/2025
Reference ID: Medical Receptionist May 2025