Job Description

Do you love talking to people and consider yourself welcoming yet efficient.? We're looking for engaging people with good problem-solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, & ideally you will be someone comfortable multi-tasking their way through a busy shift, dealing with an array of different guest needs & wants.

Our guests stay 7 days a week so we need someone who is available to work a variety of shifts which may include the odd overnight shift (to cover holidays, sickness etc).

As our Casual Receptionist, your main role will be:

Delivering excellent customer service to all our guests

Manage all requests we get from guests in a helpful & professional manner

Contribute fairly to the teams workload on each shift to ensure seamless service for each guest

The ideal candidate will have:

Previous receptionist experience in a hotel environment using Opera CLOUD

Excellent problem solving & multi-tasking skills

Confidence, professionalism and an engaging personality

Exceptional attention to detail & a passion for the industry

About the Hotel

Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions. Guests can choose from Standard, Club or Suite accommodation, the majority of which offer picturesque views over the lake.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

Life Assurance

Cash Health Plan cover option available

Career development pathways and regular salary reviews

Employee Discounted Accommodation and F&B discounts worldwide!

Apprenticeship/Placement/Training opportunities

Meals Provided on Duty

Free car parking

Social Events, Wellbeing and Team Activities

Uniform (Laundry / Dry Cleaning for Uniform)

Length of Service related holiday scheme

Recommend a Friend Scheme

... and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

If this sounds like the perfect opportunity for you then please, apply now!

Pay: Up to 12.21 per hour

Benefits:

Company events Discounted or free food Employee discount Free parking Life insurance On-site parking Paid volunteer time Store discount
Experience:

receptionist: 1 year (preferred)
Work Location: In person

Application deadline: 08/08/2025
Reference ID: CR0725INDCAR
Expected start date: 17/08/2025