Job Description

The Copthorne Tara Hotel London Kensington is seeking Casual Receptionist who will be responsible for:

To accurately register guests into the hotel, as well as check guests out of the hotel To efficiently respond to any guest enquiries and by communicating effectively to colleagues and superiors. Provide excellent customer service by ensuring that guests' first impressions are of a courteous and professional Reception team. To be fully cognisant with the hotel computer system and apply the knowledge in the most appropriate manner according to the guest requirements. To have full knowledge of Hotel room rates and policies as applied to guest, and to actively earn revenue for the hotel To process non-arrival reservations, researching the booking to make sure it is accurate in all respect. To be familiar with the Hotel door key system, to issue accurately to guests, ensuring keys are cancelled where necessary; and to liaise with Security if guests have problems when accessing rooms.

Receptionist must have:

A positive, bubbly personality with a flair for showmanship Experience with Opera Cloud/ Opera preferred. Confidence in guest interactions Large-scale hotel experience is advantageous. Strong communication skills, flexibility, and ability to remain calm under pressure. Capacity to complete tasks within deadlines and excellent organizational skills Excellent organizational skills and the ability to multitask and work under pressure

We offer a benefits package including:

Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Apprenticeship/Placement opportunities Career development and salary reviews Interest free Season Ticket Loan Scheme Uniform (Laundry / Dry Cleaning for Uniform) Meals Provided on Duty Length of Service related holiday scheme Eye Care Vouchers Employee Discounted Accommodation and F&B Life Assurance
*As well as real opportunities to develop and gain promotion within the industry.

About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes' walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Expected hours: 20 - 40 per week

Additional pay:

Performance bonus
Benefits:

Canteen Company events Cycle to work scheme Discounted or free food Employee discount On-site parking Paid volunteer time Referral programme
Schedule:

10 hour shift 12 hour shift 8 hour shift Overtime
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person