Job Description

Job Title: CCTV Operator - Safety & Security Control Centre (SSCC)
Location: Basingstoke, Campus Site Office
Hours: Mixed between 32 to 42 Hrs/ Week. Including Day/Night shifts and weekends
Salary: xc2xa314.10 / Per Hour
CCTV Licences: Must
Join a Critical Safety Role in the Heart of the Railway Network
We are currently seeking a vigilant and highly responsible CCTV & Control Centre Operator to join the SSCC team, supporting South Western Railway (SWR) and its network spanning from London Waterloo to Weymouth.
This is a pivotal role in ensuring the safety and security of staff, passengers, and railway infrastructure. Important Note:
Please be aware: As part of this role, you may be required to view disturbing or graphic CCTV footage, which could include fatal incidents. Emotional resilience and professionalism are essential.
Key Responsibilities:

• Monitor a network of nearly 3,000 CCTV cameras across SWR stations for unusual or suspicious activity.
• Log, track, and communicate daily with Rail Community Officers (RCOs) via radio-documenting their movements and locations accurately.
• Deploy RCOs and escalate incidents in coordination with British Transport Police (BTP), local police forces, SWR staff, and customer support teams.
• Maintain clear and prompt communications via SSCC chat group-ensuring Management team is updated on all incidents.
• Liaise with emergency services and police as required and facilitate CCTV playback viewings with the appropriate approvals.
• Complete Safety & Security App forms for incidents reported by guards or train drivers-automatically submitted to BTP for investigation.
• Manage multiple incidents simultaneously with strong prioritisation and calm under pressure.

Essential Skills & Requirements:

• Strong situational awareness and the ability to remain calm during high-pressure incidents.
• Confident use of the phonetic alphabet and knowledge of radio communication protocols (e.g., use of call signs, no personal names).
• High attention to detail with accurate record-keeping using spreadsheets and communication logs.
• Ability to work with sensitive and sometimes disturbing CCTV footage, including potential fatal incidents.
• Experience in CCTV monitoring, control room operations, or similar roles is highly desirable.
• Clear understanding of data protection laws and protocols-no mobile recording of footage allowed.

Why This Role Matters:
As a CCTV Operator, you are the eyes and ears of SWR's security operation. Your updates, decisions, and observations directly support the safety of frontline staff and passengers-and guide SWR Management during routine and emergency scenarios.
You will be a key part of a dynamic and mission-critical team, interacting with law enforcement and operational leaders daily.
Why Join Us?

• Competitive hourly rate of xc2xa314.10
• Opportunity to work in a dynamic, fast-paced environment.
• Training and development opportunities to support career growth.
• Be part of a team that values safety, professionalism, and excellence.

If you're a motivated and responsible security professional looking for a rewarding opportunity, we'd love to hear from you!