Job Description

CCTV Operator

Salary range:

24,739 - 27,708

Contract Type:

Permanent

Directorate:

Place & Economy

Closing Date:

24 November 2025

Pay Grade:

7

Weekly Hours:

32

J

oin our collaborative team working across two councils to deliver a vital public safety and customer-focused service.

We're looking for a vigilant, reliable, and customer-focused CCTV Operator to join our Shared Service Control Room, working on behalf of Fenland District Council and Peterborough City Council.



As part of a close-knit team, you'll help monitor public space surveillance systems, respond to incidents, and support out-of-hours services for both councils. This role requires excellent observation, communication, and customer service skills - all within a fast-paced, safety-critical environment.

What you'll

be doing:

Monitoring CCTV systems and public space surveillance cameras across both council areas Identifying and reporting incidents in real time to police and other emergency services Logging detailed incident reports and preparing evidential footage when required Handling Out of Hours (OOH) customer calls and logging service requests or emergency callouts for both councils Responding to lone worker alarms and emergency alerts Carrying out routine checks to ensure system and camera functionality Maintaining high standards of confidentiality, accuracy, and professionalism in all work Supporting other control room functions and system users as needed

What we're

looking for:

Excellent observation skills with strong attention to detail Confident handling both public safety and customer-facing Out of Hours calls Calm and professional under pressure, especially during live or emergency incidents Clear and effective communication skills - both written and verbal Basic IT skills and willingness to learn new systems and procedures Ability to follow policies, escalate issues appropriately, and work independently Previous experience in a control room, contact centre, or emergency services setting is an advantage but not essential - full training is provided

Security clearance and

licensing requirements:

Due to the sensitive nature of the role, successful candidates will be required to:


Undergo Non-Police Personnel Vetting (NPPV Level 2) clearance Pass an enhanced DBS check Hold or be willing to obtain a Public Space Surveillance (CCTV) SIA licence
(Training and support may be provided for suitable candidates.)


Failure to obtain or maintain the required vetting or licensing may affect ongoing employment in this role.

Ready to apply?

If you're looking for a rewarding and vital role supporting community safety and frontline services, we'd love to hear from you.

All about our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme...


Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes Buy up to 10 days additional annual leave (pro-rata) Access to car lease scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings Access to development opportunities including apprenticeships to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to our equality, diversity and inclusion network Opportunities to receive Employee Recognition Awards

All about our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.



We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk we will work with you to meet your needs.




If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.

Job

benefits

--------------------


Employee benefits platform


Access to a range of benefits, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes.
Annual Leave Buying


Buy up to 10 days additional annual leave (pro-rata).
Car Lease Scheme


Access to car lease scheme.
Bank Holiday Flexibility


Take your bank holidays flexibly to better suit your personal circumstances.
Shared Cost AVCs


Make Additional Voluntarily Contributions to your pension with tax and National Insurance savings.
Learning & Development


Access to development opportunities including apprenticeships to support your personal and professional growth.
Volunteer Leave


Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.
Employee Recognition Awards


Opportunities to receive Employee Recognition Awards.
Find out more about our benefits, ways of working and commitment to your wellbeing.

WHY JOIN US