Job Description

Company Description

Join Our Team as an CCTV/SOC Operator in Milton Keynes!

Are you ready to make a real impact on security and safety? We're looking for an CCTV/SOC Operator to help protect individuals and property in a high-responsibility role.

Position:

CCTV/SOC

Operator

Hours:

Working an average of 48 hours a week

Pay:

27,518.40 per annum

+ Shift Patterns:

12 hour shifts - 4 days on / 4 days off, 4 nights on / 4 nights off.

Transport:

Access to a vehicle or excellent transport links

Requirements:

1-3 years customer service experience

?If you're passionate about security and want to be part of a professional team where your efforts truly matter, apply today!

What you will do...

Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff. Manage mobile alarm call outs and provide solutions in a timely manner. Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential. Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required. Ensure that all systems/databases are updated in a timely and accurate manner. Provide client reports.

Qualifications

What you will need...

Excellent customer service skills - Able to communicate at all levels. Willingness to learn. Ability to work as part of a team. Attention to detail. Work under periods of pressure. Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions. Decision-making capability. Computer literate - proficient in MS Office, ability to adapt quickly to new systems. Professional in appearance and attitude. Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations. Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness. A flexible approach to working hours including the requirement for covering of holidays and sickness.

Additional Information

It's great to see you're considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of

Integrity, Vigilance, and Helpfulness.

We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We're here to help--just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an

all-inclusive employer

, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

Career Growth:

Clear pathways from apprenticeships to leadership programs.

Inclusive Leadership:

A culture of respect, transparency, and collaboration.

Fair Pay & Benefits:

Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

Employee Networks

- Safe spaces to connect and influence policies for change.

Race at Work Charter & Armed Forces Covenant

- Supporting equality and inclusion.

Disability Confident Employer

- Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.

Health & Well-being Programs

- Mental health support and workplace wellness.

Neurodiversity Top Employer Certification

- Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like

BSL Week, International Women's Day, PRIDE, and Black History Month

and so much more!

Take the Next Step

Join us and be part of a team that values you. Click 'Apply Now' and start your career with Securitas UK today!