FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position
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The Center Manager builds and maintains commitment to the promotion of FlightSafety International's status as the global leader in professional aviation training and simulation products by planning and directing areas of focus that are in support of and consistent with our FlightPlan's five key strategies:
Safety
- Keep safety at the top of everything we do
Customers
- Delight our customers with every interaction
Employees
- Foster a culture of high performance, engagement, pride and service
Training Systems
- Optimize the learning journey
Finance
- Provide a fair return to our shareholder
Areas of Focus
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Safety
Enhance aviation safety
Provide safe environments
Ensure information and systems protection
Ignite the passion for safety
Customers
Provide meaningful training experiences
Understand and deliver on customer commitments
Create and deepen relationships and partnerships
Anticipate and exceed customer expectations
Employees
Promote trust and accountability
Encourage and support open dialogue and feedback
Leverage our top talent where they deliver the greatest impact
Recognize and reward performance
Implement modern tools and training
Training Systems
Work with Center Leadership Team to ensure maximum simulator and instructor productivity to meet current and future customer demand
Encourage Center Leadership to provide input to maintain continual improvement and innovation
Maintain the highest quality and efficiency in our training delivery
Finance
Generate returns appropriate to investment and make risk assessment a critical part of decision-making
Grow segments that are stable and profitable, and shrink those that are not
Control costs as a regular part of our business
Knowledge, Skills, Abilities
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Strategic Thinking and Vision
Ability to develop and execute a long-term vision aligned with company goals
Strong decision-making skills with a focus on growth, innovation and continuous improvement
Team Management
Proven experience in building, leading and motivating high performance teams
Ability to delegate effectively while providing coaching and mentorship
Communication
Excellent verbal and written communication skills
Ability to communicate with clarity and influence across all levels of the organization
Change Management
Skilled in leading teams through change, ambiguity and organizational transformation
Experience managing resistance and building alignment around new initiatives
Knowledge, Skills and Abilities - continued
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Collaboration and Influence
Ability to foster a collaborative culture and build cross functional relationships
Strong interpersonal skills to influence stakeholders and drive consensus
Accountability and Results Orientation
Strong track record of meeting or exceeding performance objectives
Ability to hold self and others accountable to high standards
Employee Development
Commitment to coaching, mentoring and developing future leaders
Promote team building and decision making
Emotional Intelligence
Demonstrate self-awareness, empathy and resilience in leadership
Ability to manage conflict constructively
Lead by example, with integrity, transparency and respect for others
Minimum Education
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Bachelor's degree (B.A./B.S.) from a four-year college or university preferred.
Minimum Experience
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Ten (10) years of related experience.
Five + (5) years of management experience.
Minimum of six (6) months' experience in a teaching/training environment, especially where the material is designed for adults (over 18 years) participants.
Aviation related experience in management, marketing and/or administration of technical training, highly desirable.
Experience related to operating and/or managing a small business or corporate cost center, desired.
Physical Demands and Work Environment
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While performing the duties of this job, the employee may be required to use hands to finger, handle, or feel objects; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit; positioning oneself and taste or smell. The employee must regularly lift and/or move up to 10 pounds, and frequently lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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