Job Description

We have an opportunity to join us as our new Central Referrals Assistant! This is a part time role working 25 hours per week, based at our Hospice in Cambridge.


The Central Referrals team at Arthur Rank Hospice provides a single point of access for referrals to our clinical services, this small team provides an essential service across our hospice.


Main duties of this role will include:


Receiving and processing referrals across hospice clinical services Co-ordinating patient records on SystmOne Archiving of patients notes, including assisting with maintaining records for discharged/out of area patients Dealing with any enquires that come either by telephone or email regarding the services at Arthur Rank Hospice Charity Communicating effectively with patients, carers and other health and social professionals whilst maintaining a calm Working closely with our Palliative Hub to provide administrative support as required

To be successful in this role, candidates must have previous experience within an administrative role, with experience of providing a high level of customer service. Experience of electronic records and database use will also be required.


This role will work 25 hours per week, we can be flexible with working times, but due to the requirements of the role require cover across the week, Monday - Friday. This role will be based from our Hospice, due to the requirement of the role we are unable to offer home working.


This role is subject to a Basic level DBS Check.


Interviews for this post will be held week commencing 28th July.

Starting salary of 24,937, with opportunities to progress to 26,598

Please note that the salary quoted is based on full time hours and will be pro-rata'd for part time posts. As a Charity with limited funds, it is usual practice for new starters to commence on the minimum of the salary band for the role. Exceptionally, and only for candidates demonstrating significant strengths relevant to the role, we may be able to negotiate on this.

We are a Disability Confident employer, and welcome applications from candidates with disabilities. If you would like support to apply, please contact the HR Team by email careers@arhc.org.uk and we will be happy to help.


Arthur Rank Hospice Charity does not hold a sponsor license; therefore, we are unable to offer sponsorship to individuals who do not currently have the right to work in the UK, or that require sponsorship as a condition of an existing visa.



We are committed to inclusivity, respect, fairness, engagement and equality of opportunity for our patients and their families, our staff and trustees, our volunteers and our supporters. We value the strength that comes with difference and the positive contribution that diversity brings to our community. Therefore, candidates with a disability that meet the minimum criteria will be guaranteed an interview. We are also working to increase diversity throughout the organisation, and we particularly welcome applications from BAME people who are currently under-represented.


Arthur Rank Hospice Charity is committed to safeguarding and promoting the welfare of children, young people and adults who draw on care and support and expects all colleagues and volunteers to share this commitment.