Job Description

We are looking for an enthusiastic, talented and dedicated Central Reservations Agent to join our luxury hotel brand at The Roseate Reading.


Join Roseate Hotels & Resorts, a boutique luxury hotel collection with properties across the UK and India. Known for its avant-garde design, attentive service and beautifully crafted guest experiences, Roseate blends sophisticated business and leisure hospitality. Each property tells its own story--with bold architecture, bespoke interiors and meticulous detail.


If you're passionate about creating exceptional moments and being part of a team that thinks differently, we'd love to hear from you.

Key Responsibilities:

Manage room reservations including handling bookings, enquiries, and adjustments efficiently, ensuring accurate billing information is recorded. Provide exceptional customer service, assisting guests with reservation needs, special requests, and bespoke arrangements. Help and support Front of House team when business requires Maintain a detailed understanding of ongoing promotions, room rates, and special packages, and highlight extra services or special packages to boost sales. Stay informed about hotel happenings and the local scene, answer guest enquiries promptly and professionally Maximize sales opportunities with a proactive sales mind-set, quoting rates, processing, and confirming reservations via email or phone, and applying no-show or late cancellation fees as needed.

Requirements:

Experience in a similar role within 4/5 star Hotel. Excellent organizational abilities and proficiency in multitasking within a fast-paced environment. Superior communication skills with a strong command of the English language. Communicating and prioritizing tasks effectively in an engaging, refined, and intuitive way. Addressing all guest inquiries engagingly, aiming to convert each inquiry into a booking through efficient and intuitive guest service. Familiarity with Opera PMS is preferred

Package benefits:

Additional holiday day off for your child first day at primary school Recognition for every year of service anniversary including complimentary stay and additional holiday day after 3rd year of service Employee Assistance Program Meals on duty Provision and laundry of uniform Employee recognition awards Performance review and personal development plan Internal transfer and promotion opportunities Support in the development of your career Preferential room rates within the hotel group for yourself and family & friends
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.


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