Job Description

Job Title:

Reservations Agent

Location:

Newport, NP18 1HQ

Contract Type:

Permanent

Pay:

12.42 per hour + Incentives & Amazing Benefits

Hours:

Full Time

Job ID:

REQ5757

Be a Hospitality Hero in Our Sales & Revenue Team!

Step into a career where every call is the beginning of an unforgettable guest experience. As a Reservations Agent at the iconic Celtic Manor Resort, you'll be part of a passionate team that turns enquiries into excitement--from luxury stays to championship golf and indulgent spa escapes.

What Makes You Our Ideal Hero?

You're someone who:

Radiates warmth and loves making people feel special

Communicates with confidence and charm

Has a natural flair for sales and customer service

Brings experience in reservations or customer service (or the drive to learn--we'll train you!)

Your Mission, Should You Choose to Accept It...

Create seamless, personalised booking experiences via phone and email

Sell dream getaways and exclusive upgrades with enthusiasm

Be the friendly voice that starts every guest's journey

Thrive in a buzzing contact centre where your energy shines

Perks That Make You Feel Like a VIP

As one of our Hospitality Heroes, you'll enjoy:

Career development from day one

Discounts on dining, stays, and leisure membership

Free virtual GP appointments & 24/7 wellbeing helpline

NEST pension scheme

Social Club & staff appreciation events

Monthly and annual awards to celebrate YOU

Grow With Us - The Celtic Collection Promise

Here, you'll say:

"I'm trained, supported, and proud to do my best work."

"I feel valued, included, and encouraged to grow."

"My ideas matter, and my contributions count."

"I'm part of something ambitious--and I help shape it every day."

Ready to Start Your Story?

Apply now and become part of a team that's rewriting the hospitality experience--from Manor to Marina.

Please note: We may close applications early if we receive high interest. All applicants must have the right to live and work in the UK.