Job Description

Central Sales Customer Service Representative

Birstall

Full time | Permanent

The Central Sales Customer Service Representative is responsible for generating new business and maintaining existing customer relationships through various communication channels, including phone calls, emails, text messages, and other digital platforms. This role requires excellent communication skills, a strong sales acumen, and the ability to work effectively in an office environment. The representative will be responsible for prospecting potential customers, promoting products or services, and achieving sales targets across multiple channels.

Key Responsibilities:

Conduct omni-channel sales activities:

Utilize phone calls, emails, text messages, and other digital platforms to engage with potential customers and generate leads. Employ persuasive selling techniques to effectively promote products or services across different channels. Seamlessly transition between channels to provide a consistent and personalized customer experience.

Manage inbound sales inquiries:

Respond to incoming calls, emails, text messages, and other digital inquiries from potential customers. Provide product information, answer questions, and address customer concerns across various channels. Identify customer needs and recommend appropriate solutions through the preferred channel of communication.

Maintain customer relationships:

Build and nurture strong relationships with existing customers through multiple channels. Regularly communicate with customers to understand their needs and provide ongoing support. Utilize various channels to upsell and cross-sell products or services to existing customers.

Achieve sales targets:

Meet or exceed monthly, quarterly, and annual sales targets across all channels. Track and report sales activities, pipeline, and results to the sales manager. Continuously improve sales techniques and product knowledge to enhance performance across different channels.

Collaborate with internal teams:

Coordinate with marketing and product teams to align sales strategies and campaigns across multiple channels. Provide feedback on customer preferences, market trends, and competitor activities across different channels. Collaborate with customer service and operations teams to ensure a seamless customer experience across all channels.

Key Skills:

Proven experience in sales or customer service roles, preferably in an omni-channel sales environment. Excellent communication skills, both verbal and written, across various channels. Strong persuasive and negotiation skills across different communication platforms. Ability to build and maintain customer relationships through multiple channels. Proficient in using CRM software and other sales tools to manage omni-channel sales activities. Initiative-taking and target-driven with a purposeful mindset. Ability to work independently and as part of a team in an office environment. Strong organizational and time management skills to effectively manage multiple channels. Flexibility to adapt to changing sales strategies and customer preferences across different channels. High school diploma or equivalent; a bachelor's degree in business or a related field is a plus.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.



Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.




PPG: WE PROTECT AND BEAUTIFY THE WORLD(TM)


Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.




The PPG Way


Every single day at PPG:


We partner with customers to create mutual value.


We are "One PPG" to the world.


We trust our people every day, in every way.


We make it happen.


We run it like we own it.


We do better today than yesterday - everyday.




PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.




PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.


Benefits will be discussed with you by your recruiter during the hiring process.