Job Description

South West Advocacy Network supports and empowers people to have a voice, by ensuring access to high quality, independent advocacy, support and advice. We believe that everyone has the right to be heard & respected, the right to choice in decisions about themselves and the right to be safe.

Role Overview:

The Central Services Administrator will work at the heart of the organisation supporting members of the Senior Leadership Group (SLG)by ensuring that key procedures are both completed and appropriately recorded, and that all records are shared as required with the responsible manager. The post will work across finance, operations, training and HR. You will be working 30 hours per week over 5 days

Starting Salary

FTE - 23,515.51 (Actual 19,066.63)

Brief overview of the duties and responsibilities are;

Supporting with the preparation and follow up of invoices Managing occasional travel arrangements Maintaining and reporting on key organisational activity registers (logs) such as Safeguarding and complaints Administering Subject Access Requests Data inputting from the client case management system to the quarterly commissioning reports as required by each service contract and supporting Service Managers with data reporting as requested Proof reading of documents and reports ensuring accuracy and compliance with branding guidelines. Preparing monthly reports as required by the management team and Trustees Processing and monitoring of Out of Area referrals on behalf of the commissioning local authority Providing administrative support to tender bids if and when required Supporting the Quality Performance Mark accreditations as required Maintaining the mandatory training schedule for all employees and volunteers, ensuring compliance with induction requirements and ongoing refresher training. Ensuring CPD/training records on Breathe HR are updated for all employees and volunteers. Recruitment administration from advert to induction, for both employees and volunteers Manage the internal DBS system including 3 yearly renewals Providing administrative support for all HR procedures i.e. Performance Development Reviews, Grievance and Disciplinary proceedings

Skills/Experience:

Knowledge and good working practices in relation to IT systems, electronic data, email and client case management systems (or similar) Fully confident with using Microsoft office Efficient and organised, able to commit to busy and sometimes conflicting reporting schedules An eye to detail and accuracy Able to maintain confidentiality and be discreet in dealing with all employee and volunteer information Able to develop effective systems of work to ensure compliance with all organisational requirements, including legal requirements if appropriate Able to manage and prioritise workloads and competing requests for support
The post is subject to 2 references including previous employer, evidence of right to work in the UK and an enhanced DBS check.

If you would like to join us, SWAN will offer you;

A supportive working environment Flexible working to fit around your personal circumstances Regular person-centred Supervision Training and development opportunities Minimum 25 days annual leave plus bank holidays 6% Employer pension and 2% employee contribution Employee Assistance Scheme, offering a free and confidential helpline for you A Wellbeing Day - a paid day from work to allow you time to focus on your own wellbeing A day off on your Birthday In-house Mental Health First Aiders
Equality, diversity and inclusion are core to our values. In the selection of our staff, we are committed to equality with regards to protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We welcome applications from disabled people. The Employee must ensure a positive commitment towards equality by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst employees, suppliers and customers. As part of our Equality, Diversity and Inclusion Policy we will ask all applicants to complete a E D & I monitoring form which will remain anonymous.

Apply:

Send your CV and a supporting statement, a paragraph or 2, providing examples of your experience, skills and knowledge which demonstrate the personal attributes and qualities required for the role, this can be from professional or personal experience (Applications will not be considered without this supporting information)

Closing date - Sunday 4th January 2026 - we reserve the right to close this vacancy early should enough applications be received before this date.

Job Type: Part-time

Pay: 23,515.51-24,947.61 per year

Expected hours: 30 per week

Work Location: In person