Job Description

St Giles Trust seeks a Central Services Coordinator to support HR, finance, IT, facilities,

Responsible to:

Central Support Coordinator Manager

Responsible for:

Hours:

Full Time, 35 hours per week

Grade:

Band 4

Location:

Based at a St Giles office (either in Coventry, Norwich, London, Cardiff) with travel requirements to alternative offices

Holiday:

30 days + bank and statutory holidays (pro-rated if part time)

Salary:

32,500 per annum (Inside M25) or 29,500 per annum (Outside M25)
Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual.

Application Deadline:

Monday, 22nd September 2025 at 9.00am




Please note this role requires a Basic DBS Check
St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities - we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.

Role Outline

As an organisation, St Giles' strategic vision is to emphasise and reinforce its areas of specialism which is resulting in Service Delivery functions moving to a Pillar Structure, namely:

Criminal Justice VEX and Poverty
Although Central Service functions will, where possible, align to these pillars, as a national charity, there will be some duties that may encompass localised functions such as Health and Safety and facilities support.


You will be part of the Central Services team, providing essential operational support across St Giles Trust's offices and Service Delivery Pillars. The role focuses on coordinating HR, finance, facilities, IT, and compliance processes to ensure smooth day-to-day operations, enhance service efficiency, maintain consistency and regulatory standards across the organisation.

(1) Key Deliverables

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Operational Support:

Coordinating and supporting the day-to-day operations of the offices, ensuring smooth and efficient workflow. Coordinating compliance with internal policies and external regulations and ensuring timely response to any incidents or breaches (e.g., data protection, health and safety, ISO 27001). Coordinating and supporting the implementation of new initiatives and projects within the Pillar Structure. Overseeing and supporting of organisational systems and processes, making them work efficiently for teams. Supporting projects through tracking compliance with good project governance expectations. Supporting Service Delivery Teams by coordinating the collation and reporting of contractual performance data for internal processes as well as for commissioners and funders. Completing administrative task such as completing stationary orders, train and hotel bookings, maintaining the drivers register, overseeing the complaints, accident and incident forms.

HR Support:

Assisting with employee onboarding, induction, and leavers including necessary paperwork, ITC equipment, and access control. Supporting employee training and development, including coordinating training sessions, tracking attendance, and maintaining training records. Supporting the People Team with Access to Work processes. Coordinating selected recruitment campaigns.

Finance Support:

Assisting with financial administration tasks, including invoice processing, expense management, and budget tracking. Preparing and analysing financial reports as required. Supporting the budget planning and monitoring process.

IT Support:

Supporting with setting up, allocation, and tracking of ICT equipment. Helping with the maintaining of accurate record of ICT assets, ensuring all allocations and changes are documented.

Facilities Management:

Ensuring the effective maintenance and upkeep of the offices, including building maintenance, health and safety checks, and office supplies. Coordinating with external contractors for building maintenance and repairs. Maintaining compliance with health and safety regulations, including risk assessments, fire safety procedures, and emergency response plans.

Communication:

Effectively communicating key information to teams Maintaining accurate records and reports. Building and maintaining strong relationships with key stakeholders, both internal and external.

General:

Contributing towards a positive workplace culture Ensuring that confidentiality and security of information is maintained in accordance with our Confidentiality, Data Protection, IT and Security policies. Promoting sustainable working practices and reducing the environmental impact of St Giles work. Demonstrating an understanding of and commitment to St Giles values and to equality, diversity, and inclusion.
This list is not exhaustive, and the successful candidate will have to be flexible to meet the dynamic demands of the organisation and sector in which we operate.

(2) Knowledge & Experience

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Experience, Knowledge & Qualifications

Experience of working in a fast-paced, multi-faceted project management or operational support role. Experience in coordinating and supporting operational activities within a national organisation. Desirable experience in facilities management, including health and safety, and building maintenance. Knowledge of ISO 27001 or other relevant quality standards. Understanding of safeguarding practices Understanding of EDI and creating an inclusive work culture #

Skills & Abilities

High levels of attention to detail Able to work to deadlines Able to shift priorities at short notice Excellent communication skills and the ability to build relationships with a diverse range of stakeholders Excellent IT literacy including the full Microsoft Office package Data entry and analysis skills with high attention to detail and accuracy. Excellent Problem-solving and decision-making abilities with the ability to identify and resolve issues independently, while escalating complex issues as necessary. #

Personal Qualities

It is important to us to have kind, flexible, adaptable, and empathic individuals within the team. Therefore, your contribution to the organisation should be one that supports creating an inclusive and safe environment. You will consciously aim to use your position within the organisation for the enablement of others by creating a collaborative, empowering, respectful, and inspiring environment where people look forward to coming to work.


In addition, the success candidate will:

Have an interest in and commitment to the long-term success and development of St Giles Be flexible and adaptable Act as a role model for the organisation with integrity and a demonstrable commitment to upholding professional standards Demonstrate passion and approach all work in an enthusiastic way

(3) About Us

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In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.


We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.


St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the for the vacancy.

Ready to Apply?

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1.

Click HERE to download

the application form.
2. Complete the application form, including the personal statement in relation to the job description.
3. Once completed, please return it by email to humanresources@stgilestrust.org.uk. Please include the Job Title and Job Code in your email subject.
4. The deadline for this job application is

Monday, 22nd September 2025 at 9.00am.

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.