Job Description

We are #OneTeamOneOUHAre you passionate about making a difference in the NHS?Do you excel in administrative tasks and thrive in dynamic environments?If so, we have exciting opportunities for you!Within our Trust, we are committed to providing exceptional healthcare services to our community. As a cornerstone of the UK's healthcare system, we strive for excellence in every aspect of our operations. Join us in our mission to support and enhance our healthcare services.Our administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As an Administrator within the Trust, you will play a crucial role in ensuring the smooth and efficient operation of our Corporate operations across the hospital.Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.Main duties of the job

• Business Support Manager - 37.5 hours per week

We are seeking a highly motivated, dedicated and capable business support manager to join our creative professional team and help provide a comprehensive medical illustration service to our Trust and external customers.Working on-site in our purpose-built department, you will work on-site with the Head of Service to plan, deliver and monitor medical illustration services ensuring effective personnel, financial, project and IM&T management are in place.We would expect you to hold a degree level qualification or equivalent knowledge, skills and experience in business management, administration or similar subject and have substantial business and administration experience.When applying please:

• Include as much detail as possible in the application inc. qualifications, roles and responsibilities
• Include a supporting statement and showcase your skills and experience

Please note, this vacancy may close early if there are sufficient applications.Join us at the NHS, where your administrative skills can make a real impact on healthcare delivery.About usOxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.Date posted28 April 2025Pay schemeAgenda for changeBandBand 5Salaryxc2xa329,970 to xc2xa336,483 a year per annum/pro rataContractPermanentWorking patternFull-timeReference number321-CENT-7162618-B4/5Job locationsJohn Radcliffe HospitalOxfordOX3 9DUJob descriptionJob responsibilitiesWhat we are looking for:To provide a full range of business management and administrative support across all areas of Oxford Medical Illustration(OMI) to provide a range of clinical and non-clinical services to Oxford University Hospitals NHS Foundation Trust(OUH), University of Oxford and external clients. Work with the Head of Service to plan, deliver and monitor medical illustration services ensuring effective personnel, financial, project and IM&T management are in place.Manage the main reception receiving patients and clients, chaperon patients and offer full assistance to the Clinical Photographers with photographic sessions.Be on-site to manage both office and reception in a professional and responsive manner to always ensure the efficient and effective administration of all patient photography and clients work.Act as project manager and personal assistant to Head of Service and senior team organising meetings and providing project support.What We Offer:

• Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
• Professional Development: Opportunities for training and career advancement within the healthcare sector.
• Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
• Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.

Example duties and responsibilities:

• Respond to email queries from stakeholders in a timely manner
• Answering the phone and dealing with phone queries
• Help Hiring Managers with any questions and queries
• Attending a weekly team meeting
• Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Maintain confidentiality at all times.

Shortlisting will be carried out on: W/C 5th May 2025The interview date for successful candidates will be: 13th May 2025 Job descriptionJob responsibilitiesWhat we are looking for:To provide a full range of business management and administrative support across all areas of Oxford Medical Illustration(OMI) to provide a range of clinical and non-clinical services to Oxford University Hospitals NHS Foundation Trust(OUH), University of Oxford and external clients. Work with the Head of Service to plan, deliver and monitor medical illustration services ensuring effective personnel, financial, project and IM&T management are in place.Manage the main reception receiving patients and clients, chaperon patients and offer full assistance to the Clinical Photographers with photographic sessions.Be on-site to manage both office and reception in a professional and responsive manner to always ensure the efficient and effective administration of all patient photography and clients work.Act as project manager and personal assistant to Head of Service and senior team organising meetings and providing project support.What We Offer:

• Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
• Professional Development: Opportunities for training and career advancement within the healthcare sector.
• Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
• Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.

Example duties and responsibilities:

• Respond to email queries from stakeholders in a timely manner
• Answering the phone and dealing with phone queries
• Help Hiring Managers with any questions and queries
• Attending a weekly team meeting
• Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Maintain confidentiality at all times.

Shortlisting will be carried out on: W/C 5th May 2025The interview date for successful candidates will be: 13th May 2025Person SpecificationExperience and SkillsEssential

• MS office and applications (including Word, Excel and Outlook)
• Degree level qualification or equivalent knowledge, skills and experience in business management or administration, production management, project management, service improvement or similar subject

ExperienceEssential

• Substantial experience as a business support manager or administrator, production manager, project manager, service improvement manager or similar role
• Experience of business management, financial management and management accounting
• Experience in working with electronic job management system

Interpersonal / Communication SkillsEssential

• Sound knowledge of administrative and financial procedures and record systems.
• Excellent numeric, communication and customer service skills.
• Ability to adapt communication style as required
• Able to prioritise and multitask with queries whilst working to deadlines.

Person SpecificationExperience and SkillsEssential

• MS office and applications (including Word, Excel and Outlook)
• Degree level qualification or equivalent knowledge, skills and experience in business management or administration, production management, project management, service improvement or similar subject

ExperienceEssential

• Substantial experience as a business support manager or administrator, production manager, project manager, service improvement manager or similar role
• Experience of business management, financial management and management accounting
• Experience in working with electronic job management system

Interpersonal / Communication SkillsEssential

• Sound knowledge of administrative and financial procedures and record systems.
• Excellent numeric, communication and customer service skills.
• Ability to adapt communication style as required
• Able to prioritise and multitask with queries whilst working to deadlines.

NHS