Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL are currently recruitment for a part-time Centre Manager to join the team at Northfield Shopping Centre in Birmingham.



Primary Purpose



To advance and contribute to the development of the asset management strategy and business objectives, and to play the central role in delivery of high and efficient standards of onsite management and care, in maintaining the Centre's position in the locality as a best in class, desirable, safe and progressive environment for retailers to trade in and customers to shop, visit and work in.



Key Responsibilities

Continue to improve the quality of the retail environment at the Centre



Lead, develop and inspire the Centre Management team



Working closely with the Landlord's marketing consultant to optimise and ensure delivery of the marketing strategy



To build and maintain effective relationships with all retailers in the scheme



Work with the Centre Team on reporting and benchmarking of retailer performance and turnover within the Centre



Undertake Annual Tenant/Occupier Surveys or more frequently as required



Create an ambassadorial role in local industry business groups, Local Authority and community/civic stakeholder meetings including representing the Centre at local BIDs meetings and any other relevant association meetings



To drive additional income generation via commercialisation activities in conjunction with appointed commercialisation team and optimisation of net operating car park income



Assume responsibility for the development and continual refinement of business plans to ensure outstanding business results delivered over time



Annual Business Planning and quarterly reporting on performance



Review opportunities for cost control and efficiencies



Management of contractor/supplier relationships and key staff



Overall responsibility for Health & Safety and Environmental Management



Key Skills

Relevant Management experience gained within a high-profile shopping centre environment



Have a strong retail background and understanding and the ability to appreciate different retailers and the challenges they face



Be able to demonstrate a broad knowledge and approach to addressing the key business challenges facing both the retail market and the Centre faces in the current environment and potential future trends



A proven track record in managing onsite / in-house management teams



Experience of managing major CAPEX and service charge projects



Demonstrate high degree of Technical competence (via degree or recognised diploma)



Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently



A detailed understanding of financial management, profit & loss, and IT skills



Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.