Job Description

Centre Manager - Private Examination Centre

Location: Taunton

Salary: Competitive

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About the Role

As Centre Manager, you will lead the smooth and compliant operation of our private examination centre, managing a small team that includes an Examination Officer who supports private candidates during their exams. You will be responsible for ensuring compliance with awarding organisation regulations, overseeing exam administration, managing budgets, and promoting the centre within the local community. This role requires strong organisational skills, excellent customer service, and the ability to manage busy peak exam periods effectively.

Key Responsibilities

Regulatory Compliance:

Ensure the centre operates fully in line with awarding organisation rules and regulations

Maintain adherence to health, safety, and environmental policies

Staff Management:

Line manage examination staff, including the Examination Officer, providing training, support, and performance reviews

Ensure staff proficiency in our administrative systems and MIS tools

Examination Administration:

Oversee the planning, organisation, and accurate processing of public assessments and related documentation

Customer Service

Deliver outstanding customer service via email, telephone, and in person

Proactively resolve customer enquiries and complaints promptly

Operational Management:

Prepare and maintain contingency plans for emergencies

Manage smooth transitions between off-peak and peak exam seasons

Promote centre services and source additional venues for high-volume exam days

Financial Management:

Manage the centre's budget responsibly, supporting the business's financial goals

Additional Duties:

Perform other tasks as required, upholding the company's vision and standards throughout all activities

Skills & Experience:

Previous experience in an examination or assessment environment is preferred but not essential

Strong organisational, planning, and customer service skills

Proficient with Microsoft Office and Management Information Systems (MIS)

Good standard of education (A-Level or equivalent, with GCSEs at Grade C/4 or above)

Excellent written and verbal communication skills

Basic knowledge of budgeting and financial management

Professional appearance and adaptable to evolving demands

What We Offer:

23 days annual leave plus public holidays, increasing with length of service (up to 28 days)

Birthday leave - a day off on your birthday

Continuous training and personal development opportunities

Pension scheme available after 3 months

Private healthcare following probationary period

Staff discounts programme

Application Requirements

To apply, you must provide evidence of your right to work in the UK and hold, or be willing to obtain, an enhanced DBS certificate (or register with the DBS Update Service). The role is subject to satisfactory references, agreement to company Terms and Conditions, and completion of the application process.

Equal Opportunities:

Tutors & Exams is committed to equal opportunities and encourages applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, or marriage and civil partnership status.

Job Type: Full-time

Pay: 28,500.00-30,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Employee discount On-site parking Private medical insurance
Schedule:

Holidays Monday to Friday Overtime
Work Location: In person

Reference ID: TAUNCM724