Job Description

Key Responsibilities Day-to-day Centre Operations Manage and lead the Clinical Administration team, and support the wider team Maintain and manage the physical environment of the centre to ensure it remains a high quality, clean and welcoming environment Work with the Head of Centre to influence and drive the culture of the centre, in accordance with our values Monitor and maintain a safe, healthy and secure working environment and acting upon any healthy safety risks, including operation of practice appliances heating, lighting, telephone equipment, security equipment, computers, photocopiers, lock and unlock premises, and set (unset) alarm system Contact with people who are distressed, maintaining a positive approach with all people who are seeking support from our services Dealing with enquiries, making appointments, including online referrals Supporting clients to access information about other agencies or helping them to contact other organisations Build and maintain positive working relationships with IT contractors, ensuring service continuity and raising any performance issues in a timely and professional manner General tidying and management of office, reception and public areas (including our garden space)Administrative Responsibilities Maintain an effective appointment and room allocation system, ensuring all the resources at James Place are used efficiently Collate and gather information to support the effective evaluation and monitoring of James Place Facilitate team meetings and caseload review meetings taking minutes when needed Work with the administrative team and with SMT to ensure that the charitys work is run effectively and safely Make and record payments, invoices and bills in accordance with James` Place policies and procedures Liaise with the Head of Finance to ensure the Centres operations run to budget Provide administrative support and diary management to the Head of Centre Liverpool and SMT, as required Line Management Manage, support and lead the Clinical Administration team, encouraging staff to develop and grow Conduct regular supervision meetings, probationary reviews and appraisals as required Provide support to access training and other developmental activities Confidently identify and sensitively communicate areas for development Support staff wellbeing Volunteer Management Line manage existing volunteers including Mentors and Peer Support Group Facilitator(s) Manage the strategy for the recruitment and retention of volunteers Identify and develop new volunteering opportunities, matching the skills, experiences and expectations of volunteers to available positions Arrange training opportunities as appropriate Conduct performance review or evaluation Develop ways to reward and recognise volunteer contribution Keep appropriate records as required Roster and organise volunteers Project Work Actively and effectively contribute to project work across the organisation in collaboration with other teams, including the Clinical Quality Action Plan (CQAP) Lead on any resourcing, building or administrative improvements that are required for the effective running of our Liverpool Centre, including internet and space maximization projects Support the delivery of a peer support group for men who have completed our intervention Fundraising, Outreach and Partnerships Work with the Head of Centre and therapists to increase contact with local community organisations able to refer to us or offer move on support for men completing our intervention Facilitate, plan and review project work across the Liverpool centre regarding small outreach projects, engaging and sustaining referral partners Support the Head of Centre and therapists to establish and sustain key referral partnerships Work with the fundraising team to bring potential supporters into our building and showcase our work, including the facilitation of events