Job Description

Location: Uxbridge

Company:

A respected tuition provider specialising in private tuition (English, Maths, Science; 11+, KS1-GCSE)

Contract:

Part-time

Potential: Equity opportunity for the right candidate

About the Role

We're hiring a dynamic

Centre Manager

to lead day-to-day operations and be the primary relationship owner for parents. The role is split roughly 50% operations/administration (including finance admin) and 50% parent engagement, sales, and service. You'll be the hub that keeps the centre running smoothly--coordinating staff, schedules, and processes--while building trust with families and communicating student progress clearly and professionally.

Key Responsibilities

Parent Relationships & Sales (?50%) Be the main point of contact for parents: onboard new families, handle queries, resolve concerns, and provide proactive updates. Conduct consultations and centre tours; convert enquiries to enrolments and manage re-enrolments/upsells. Maintain accurate records in our CRM; track satisfaction and retention metrics. Coordinate review/feedback cycles and implement service improvements. Operations & Administration (?50%) Oversee day-to-day centre operations (timetables, rooming, resources, stock). Support basic finance admin: invoices, payment follow-up, petty cash, reconciliations, and weekly reporting. Staff coordination: rota planning, onboarding checklists, communication, and cover arrangements. Ensure policies and safeguarding procedures are followed; keep compliance logs and registers up to date. Produce concise weekly operations and KPI summaries (enquiries, conversions, attendance, revenue). Manage projects (e.g., seasonal campaigns, mock exams, parent events) end-to-end to deadlines.

About You

Education:

Bachelor's degree required; Master's preferred.

Experience:

Proven success in roles involving parents/customers, operations/project management, and sales or enrolments. Education sector experience is a plus but not essential.

People Skills:

Warm, professional communicator who builds trust quickly and handles sensitive conversations with care.

Organization:

Strong planner who thrives in a fast-moving environment; excellent follow-through and attention to detail.

Tech & Tools:

Comfortable with Google/Microsoft suites, CRM usage, spreadsheets, and basic finance admin. Values: Reliable, solutions-focused, and calm under pressure
Job Type: Part-time

Pay: Up to 15,000.00 per year

Expected hours: 20 - 25 per week

Application question(s):

Are you able to commute to Uxbridge London?
Work Location: In person