Job Description

Job Title:

Centre Support Assistant - Regional

Responsible to:

DesignatedCentre Managers at each London Office

Location:

London-wide

Salary:

Competitive

Version:

2025

BE Offices is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands but share the same ethos of offering a quality, cost-effective working environment for businesses of all sizes. We are one of the oldest in our sector, established in 1994, and have pioneered the advancement in service levels to our clients both in technological development and first-class personal service. Our long list of awards a testament to our continual drive to support and develop our teams and provide the best service in our industry.

Our vision - 'Together, we are building the business lifestyle that everyone wants'.

To assist in providing an outstanding service, we require a charismatic

Centre Support Assistant.

You will be helping across our profile of London centres, reporting to the Centre Manager at each location. This role provides assistance through both reception duties and administrative work, meaning you're a crucial part of our centre teams. You'll be actively involved in all the centre support activities helping us to provide award-winning service.

You'll be dealing with clients every day, so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as

BCA's Business Centre of the Year

, featuring in the

Sunday Times Top 100 Best Small Companies to Work For Top 100

for 7 consecutive years. We are also

Investors in People

accredited.

If you can juggle tasks with a smile on your face and deliver great customer service, this role is for you.

Key Responsibilities and Accountabilities:

To ensure that all meeting rooms, the management office and vacant offices are tidy, safe and welcoming to all clientele/visitors To work between various centres as support when and as needed (regular London location changes will be the norm for this position) Assisting centre teams with community and client events To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to the relevant clientele To provide cover for the reception as and when required To carry out administrative and clerical duties for clients as required, which may include filing, archiving, photocopying, collating, laminating, faxing, mailing, word processing, data entry and preparation of reports and other information To process catering orders and meeting room requests made by clients To deal with customer requests in a prompt and timely manner Assisting the Centre Manager with Doughnut Friday and the daily distribution of fruit To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines To book various chargeable services for clients, such as couriers and taxis To issue and ensure receipt of swipe cards, keys, furniture, etc. to clients as and when required To create and issue welcome packs for new clients
Role Related Development:

To understand the principles of Health and Safety and Security procedures

To undergo project and research work as required for the Centre Manager

To support our Service Success Chain

Local area and basic product knowledge

Attend training to develop relevant knowledge and skills

Training and development to help you progress not only in the company, but as a person too

The above accountabilities are not exhaustive of your duties and may change over time. As the Business expands, gradual changes may occur and result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.

Personal Specification:

Qualification and Education -

GCSE's or above in Business Related Area - Essential

Experience -

2 months customer-facing work experience, both face-to-face and telephone - Essential

Skills and Abilities -

Proficient in word and Outlook - Essential

Excellent telephone communication skills - Essential

Face-to-Face customer service skills - Essential

Switchboard skills - Desirable

Front of house management skills - Desirable

Work Requirements -

Full time position working business hours Monday to Friday - Essential

Occasional irregular hours if required to meet business needs - Essential

Flexibility to travel between different business centres week-to-week - Essential

This job will require travel to numerous centres across London on a regular basis.

Company Benefits:

Annual Leave

20 days holiday (for your first year of employment) plus bank holidays

Paid day off for your Birthday

Buy and sell up to 3 days' holiday or carry up to 3 days' unused annual leave to the subsequent year

Benefit Schemes

Healthcare (plus partners/dependents)

Dental Care

Life Assurance

Pension

Corporate Eye Care

Season Ticket Loan

Loyalty of Service Rewards

Cycle to work scheme

Quit smoking reward and recognition scheme

Access to our onsite Gym

New starter lunch voucher

Other

Up to 3 days paid leave per year to support a local charity of your choice

Job Types: Full-time, Permanent

Pay: 25,500.00-27,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Enhanced maternity leave Enhanced paternity leave Free flu jabs Health & wellbeing programme Life insurance On-site gym Private dental insurance Private medical insurance Referral programme Sick pay
Schedule:

Monday to Friday
Application question(s):

What is your expected annual salary? Are you comfortable commuting to various London locations from week-to-week?
Work Location: In person