Job Description

Job Purpose

To provide 5 Star levels of service throughout the crematorium and cremation process. You will be front of house and be responsible for managing the chapel, greeting funeral directors and mourners on arrival and ensuring all of their service needs are met.

You will assist the Memorial Park Manager to provide a dignified cremation service to the public, to deputise in the Managers absence and to assist other crematorium staff in their duties as described below.

Outline of Primary Duties

To ensure that every service is carried out as if it is the only service taking place that day. You will welcome all visitors to the crematorium and ensure that every service detail is taken care of.

To carry out the cremation of human remains in accordance with the Institute of Cemetery and Crematorium Management (ICCM) 'Guiding Principles' and following the requirements of the Environmental Protection Act 1990 and all subsequent legislation, and with North Herts Memorial company policy.

Outline of Other Duties

To liaise with Funeral Directors, Ministers and Families and where appropriate organists or musicians to ensure that funeral services in the crematorium chapel are carried out in accordance with the families' instructions.

General cleaning and preparation of the crematory, cremator, cremulator, cremated remains store and toilet. Cleaning and sanitisation of all public facing areas between services including including toilets.

Process enquiries from the general public and funeral directors and receive and deal with telephone enquiries as necessary.

To ensure the collection, identification, storage and final disposal of cremated remains in the Garden of Remembrance is maintained correctly and documented in accordance with the company's policies and procedures.

To carry out the duties of Chapel Attendant, including general cleaning and preparation of the chapel, vestry, flower court and adjoining accommodation for services and public use.

Manage services, direct funeral directors, mourners and members of the general public. To act as a pall bearer, when required, both with other crematorium staff and with staff provided by Funeral Directors. Oversee all media for the playing of chosen music/tributes/webcasts during the funeral service.

Maintain floral displays in designated areas; allocate specific areas for floral tributes and dispose of flower and floral tributes as necessary.

To assist in the office and grounds were required during busy periods, sick leave or annual leave.

Car Parking duties as necessary, that is to assist with the organisation of parking at busy services.

A high degree of care and understanding is a major requirement of the post. You will be required to deliver exceptional standards of service and be of smart appearance at all times.

Any other duties of a similar nature that may be reasonably requested by the Crematorium Manager or representative.

To assist with meeting the period sales budgets.

In carrying out the different functions described, it is important that the appropriate clothing is worn for each function.

Job holders must be of a height and strength to permit them to shoulder a coffin as part of a 4-person team during services

To follow and adhere to Cremator Manufacturers requirements, whilst complying with Health and Safety requirements along with service plans to ensure the efficient running of the cremator.

Have the ability to inter-change with all roles and team members to assist in the day-to-day running of the Memorial Park. This requires a high level of multi-tasking and willingness to work inside the building as well as outside in the gardens.

Key Competencies

Client focus

Good communication skills

Self-management

Team working

Adaptability

Problem solving

Integrity, sensitivity and commitment

Attention to detail

Exceptional service standards

Benefits Offered

One of our top priorities is to maintain the health and wellbeing of our employees and their families. To achieve this goal, we offer comprehensive benefits.

25 days holiday per year plus public holidays Day of for your birthday Death in Service Benefit - 4 x salary Company pension 3% employers contribution, 5% employees contribution Employee assistance programme Health Cash Plan Discretionary bonus scheme Employee Referral Bonus Program
Equal Opportunities Statement

"Memoria is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone."

Job Types: Full-time, Permanent

Pay: 32,145.00 per year

Benefits:

Free parking On-site parking
Work Location: In person