Job Description

Overview

Families Together Suffolk is expanding our retail operations, and we are looking for motivated, community-minded people to join our team.

We are seeking a dynamic and experienced Shop Manager to lead our retail team. The ideal candidate will possess a strong background in retail and sales management, with exceptional leadership and communication skills. As the Shop Manager, you will be responsible for overseeing daily operations, ensuring excellent customer service, and driving sales performance. Your ability to manage a diverse team while maintaining high standards of merchandising and organisation will be key to your success in this role. This is an exciting opportunity to not only manage two shops but also play a key role in shaping our future retail expansion.

Duties

Supervise daily shop operations to ensure efficiency and productivity. Lead, motivate, and develop a team of staff and volunteers to achieve sales targets. Implement effective merchandising strategies to enhance product visibility and appeal. Maintain high standards of customer service, addressing any issues or concerns promptly. Manage inventory levels, ensuring stock is replenished in a timely manner. Oversee administrative tasks including scheduling, and reporting. Foster a positive work environment that encourages teamwork and collaboration. Utilise strong organisational skills to manage multiple tasks effectively.

Experience

Proven experience in retail management or a similar supervisory role is essential. Strong leadership skills with a track record of successful team management. Excellent communication skills, both verbal and written. Demonstrated experience in merchandising and visual display techniques. Strong time management skills with the ability to prioritise tasks effectively. Administrative experience is beneficial for managing shop operations smoothly. If you are passionate about retail and have the skills required to lead a successful team, we invite you to apply for the position of Shop Manager. Join us in creating an exceptional shopping experience for our customers!

Why Join Us?

Make a Difference:

Every sale supports families across Suffolk.

Community Impact:

Be at the heart of your local community.

Lead & Inspire:

Work with and develop a dedicated team of staff and volunteers.

Growth Opportunity:

Help shape our expanding retail operations.

Supportive Charity:

Join a values-driven organisation committed to wellbeing, equality, and sustainability.

Safer Recruitment Statement

Families Together Suffolk is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All applicants will be expected to share this commitment. Appointment is subject to an enhanced DBS check, references, and completion of safer recruitment processes.

To apply please complete the application form available from our website.

Job Types: Full-time, Permanent

Pay: 26,835.00 per year

Benefits:

Sick pay
Work Location: In person

Application deadline: 14/09/2025