Job Description

Location - Hoddesdon

Salary - 25,000

We are seeking an experienced and dynamic Shop Manager at our Hoddesdon store to oversee daily operations in our retail environment. The ideal candidate will possess strong leadership skills, exceptional organisational abilities, and a passion for delivering outstanding customer service.

As a Shop Manager, you will be responsible for managing staff, ensuring the shop runs smoothly, and driving sales while maintaining a positive shopping experience for our customers.

Responsibilities

Manage day-to-day operations of the shop, ensuring high standards of service and cleanliness are maintained. Supervise and lead a team of sales associates, providing guidance and support to foster a productive work environment. Train new staff members on shop policies, procedures, and customer service excellence. Implement effective time management strategies to optimise staff schedules and enhance productivity. Maintain inventory levels by overseeing stock management and placing orders as necessary. Develop sales strategies to meet targets while actively engaging with customers to promote products. Ensure compliance with health and safety regulations within the shop. Handle customer inquiries and complaints with professionalism, demonstrating excellent phone etiquette. Foster a welcoming atmosphere that encourages repeat business and customer loyalty.

Qualifications

Proven experience in retail management or a similar supervisory role is essential. Strong leadership skills with the ability to motivate and manage a diverse team effectively. Excellent organisational skills with keen attention to detail. Bilingual or multilingual capabilities are highly desirable to cater to our diverse clientele. Proficient in time management with the ability to prioritise tasks effectively in a fast-paced environment. Strong sales skills with a track record of achieving targets in a retail setting. Exceptional communication skills, both verbal and written, to engage with customers and staff alike. A positive attitude towards problem-solving and adaptability in handling various situations.
Join us as we strive to create an exceptional shopping experience for our customers while fostering an engaging work environment for our team!

Job Types: Full-time, Permanent, Volunteer

Pay: 25,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday Weekend availability
Application question(s):

Retail Management Experience
Work Location: In person

Application deadline: 26/07/2025
Expected start date: 12/07/2025