Job Description

Job Title: Assistant Manager

Hours: Flex: up to 30 hours ( 7 days per week)

Department: Retail

Reports to: Retail Store Manager

JOB SUMMARY

Maintain excellent

visual merchandising

, contributing to

large-scale creative displays

that reflect the shop's unique aesthetic. Ensure optimum

stock density

by working closely with the Store Manager and warehouse team. Support the

clearance of take-off items

and

lower-value stock

, ensuring effective resale or repurposing for

upcycling initiatives

. Promote and implement the hospice's

stock generation strategy

. Ensure high

customer service standards

, handling complaints professionally and escalating issues where necessary. Assist in managing the

security of the shop

, ensuring proper opening and closing procedures. Maintain a

safe and welcoming shopping environment

, conducting regular safety inspections and addressing maintenance issues. Oversee

cash handling and administration

, ensuring compliance with hospice policies.

Support the creation of social media content

, working with the Store Manager to showcase the shop's offerings and initiatives. Contribute to

shop events, promotions, and community initiatives

to drive footfall and engagement. Deputise for the Store Manager

Support and develop volunteers

, fostering a strong

community-driven retail space

with a passion for recycling and sustainability.

Encourage volunteer recruitment and engagement

, helping to create a shop culture that aligns with the

three Rs (Reduce, Reuse, Recycle)

. Provide

day-to-day communication

and direction to volunteers and staff. Assist with

staff rotas

, ensuring adequate shop coverage and effective workload distribution. Help develop

staff training programs

, supporting volunteer skill-building and career development. Attend and contribute to

retail meetings

, sharing best practices and shop performance insights.
Job Type: Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Health & wellbeing programme Sick pay
Ability to commute/relocate:

Wakefield WF1 5QU: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (preferred)
Work Location: In person