Job Description

We are recruiting for Customer Service Agents (Check In)

The role

To provide all necessary help and support to passengers as required by our customer airlines which will include check in, baggage processing, reservations and ticketing, boarding of flights, greeting arriving passengers, handling of VIPs, provide special passenger assistance, aircraft cleaning and other duties as assigned.

You

Flexible to work on various shifts to accommodate flights schedules (days, evening, nights, weekends, and holidays) including early shifts (starting from 3.30 am onwards) Ability to travel to the airport at times where public transport is not available Excellent communication skills (written and verbal) Must be able and willing to learn airline specific computer systems Ability to follow processes and procedures and apply flexible approach when required Willingness to work in inclement weather if required Passionate about customer service Commitment to continuous improvement Self-motivated and able to work independently
Due to the nature of the work you may be required to lift and move heavy objects.

What's on offer

Starting rate of pay is 12.21 per hour - 30 hours per week (19,047.60 per annum) The opportunity for additional hours subject to requirements Free on-site parking whilst on duty Free Airport parking when you go on holiday (subject to availability) Discounts on Fred Olsen Holiday Discounts with Airport retailers including the Navigator Restaurant and regular employee sales at World Duty Free Life Assurance Cycle scheme Comprehensive training package and Fantastic career development opportunities Full uniform provided

How to apply

If you are interested e-mail your CV along with a covering letter/e-mail explaining why you would be suitable for the role.

Please note if you have not heard from us within four weeks please assume your application has not been successful on this occasion.

Please note that the pay award for April 2025 has yet to be agreed. Your salary will increase to the agreed rate and backdated to 1 April 2025 (or your start date if after 1 April 2025) once negotiations have concluded

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person