Job Description

About Us

WCB Ltd provides support to children and young people who are in crisis North East. Our services cater for children and young people with a variety of needs, including disabilities, special educational needs, child and adolescent mental health needs, and behavioural needs.

About the Role

We are seeking to recruit a new Coordinator to join our team in Chester le street. The hours will be Monday to Friday 9-5.

The successful candidate will be responsible for organising and coordinating a team of workers ensuring that our customer care and support is covered appropriately and safely and to the highest possible standard. You will also be required to assist with recruitment of staff.

Duties will include

Compiling rotas for o workers Assigning workers to children and young people, whilst working within requirements, skills and compliance Understanding, organising and recording the availability of all new workers Working closely and communicating with other members of the team, professional bodies to ensure the highest quality of care Proof reading reports and sending the on to professionals Recruiting and interviewing new support staff. On call on a rota basis

About you

As a coordinator you will have an excellent telephone manner with good communication, interpersonal and influencing skills. We are looking for a customer focused candidate that has the ability to multitask, prioritise, organise and work well under tight deadlines and pressure.

The suitable candidate will ideally have social care sector experience. With experience of working in a fast paced, high volume call environment, you will be able to deal with queries and enquiries quickly and efficiently. You must be able to remain calm under pressure and be able to prioritise tasks and communicate effectively with other members of staff, ensuring that information is recorded for future reference and passed to the relevant person in a timely fashion.

Essential qualities:

Strong I.T. skills Excellent communication and customer service skills Experience of managing a busy workload Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner Ability to prioritise tasks Ability to remain calm under pressure

Desirable:

Social Care sector experience NVQ Level 3 in social care or equivalent

Please note: as part of the role you will be required to work as part of the On-Call team for which you will be paid 225 per week

Company Benefits:

Excellent rates of pay starting at 26k + mileage allowance Pension Company private health care 25 days + Bank holidays and additional holidays after 3 years' service Yearly pay rise (performance related)
Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Benefits:

Casual dress Company events Company pension Private medical insurance
Work Location: In person