Job Description

Key purpose of the role

The Claims Administrator will be a key member of the claims handling team, reporting to the Claims Manager. In this role, you will be responsible for managing a variety of insurance claims, ensuring they are processed efficiently and accurately. You will assess and investigate claims, applying your knowledge and expertise to determine outcomes in line with company policies and industry regulations.

You will work closely with colleagues, policyholders, and third parties to gather information, resolve queries, and ensure a smooth claims process. Strong attention to detail, problem-solving skills, and the ability to handle multiple cases effectively are essential. This is an excellent opportunity to develop your career within a supportive and professional environment.

Key Accountabilities

Oversee the day-to-day handling and management of claims within the Claims team, ensuring efficient processing and resolution. Conduct peer reviews of claims handled by colleagues to maintain accuracy, consistency, and compliance with company policies. Respond to telephone enquiries, providing clear and professional assistance while directing queries to the appropriate department when necessary. Perform general administrative tasks to support the smooth operation of the claims process. Communicate effectively with policyholders and insurance agents via telephone and email, providing updates and resolving queries. Build and maintain strong relationships with internal and external auditors, as well as other external service providers. Provide support to the Gibraltar Insurance operations as required, assisting with tasks to ensure business objectives are met.

Key Skills and Attributes

Highly motivated with a proactive approach to learning and professional development. Strong team player who collaborates effectively with colleagues to achieve shared goals. Self-motivated with the ability to work independently and manage tasks efficiently. Committed to building a long-term career in the insurance industry, with a keen interest in developing expertise.

Qualifications & Experience

Essential:

GCSEs A - C in Maths and English

Desirable:

A Levels Very good working knowledge of Excel and Microsoft Office 12 months of experience working within the Insurance or Finance industry 12 months of experience working in a customer-facing role

Holidays

20 Days + Bank Holidays + 1 day for your birthday

1 day is added each complete year of working with a maximum of 25 days

Job Types: Full-time, Permanent

Pay: 25,500.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking Work from home
Schedule:

Monday to Friday
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 29/05/2025