Job Description

Overview

Are you detailed-oriented, organised and ready to be part of a dynamic team?

If that sounds like you, we're currently recruiting for a Claims Administrator to join our growing company and play a key role in supporting our claims processing operations.

Knowles Fleet is one of the UK's leading transport management service providers, helping hundreds of organisations up and down the country to successfully run their fleets. Our team of 65 work from our head office in Great Bentley near Colchester.

There is a main line station nearby and on-site car parking.

Working hours are Mon - Thurs 08:30 - 17:30 & Fri 08:30 - 16:30.

We're 100% owned by our employees. We offer a brilliant benefits package that includes staff discounts, health and well-being perks and more.

Duties

Support the Technical & Claims Analyst

Communicating with claimants to gather additional information or clarify details.

Provide status updates to clients or policyholders on the progress of their claims.

Responding to inquiries from clients, attorneys, or other involved parties.

Coordinating with insurers, legal teams, and customers to settle claims as required.

Addressing customer concerns, questions, and complaints related to their claims.

Offering guidance on the claims process and ensuring that all parties are informed.

Generating reports on claims data, outstanding repairs and uninsured loses

Essential skills

Self-motivated, team player

Strong organisational and detail-oriented skills.

Good communication skills, both written and verbal.

Strong customer service skills, great with people

Logical, solutions focused with good attention to detail

Experience of Microsoft Excel, Word and Outlook

Desirable experience

Knowledge of cars and commercial vehicles

Office administration

Motor industry experience

Claims handling

Validating repair estimates

Job Type: Temp to perm
Contract length: 6 months

Pay: 26,487.25-28,377.85 per year

Benefits:

Company events Company pension Free flu jabs Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 30/05/2025
Reference ID: KAClaimsAdmin