Job Description

Claims Administrator - Drying & Restoration

Company: RSS Drying Solutions Ltd

Location: Central Scotland (office-based with hybrid potential)

Employment Type: Full-time | Permanent

Salary: Competitive, dependent on experience

About Us

RSS Drying Solutions Ltd is a newly established and ambitious specialist drying and restoration business operating within the UK insurance claims sector. We work alongside insurers, loss adjusters, and reinstatement contractors to deliver technically robust drying, leak detection, and restoration solutions following escape of water, flood, and major loss events.

As a new and growing business, we are building a high-performing team from the ground up and are seeking individuals who want to play a key role in shaping processes, standards, and service delivery from an early stage.

The Role

We are seeking an experienced Claims Administrator with strong working knowledge of the drying and restoration sector. This is a pivotal role supporting the end-to-end administration of insurance claims, ensuring technical documentation, compliance, and communication with stakeholders is handled accurately and professionally.

Key Responsibilities

Administer insurance claims relating to drying, water mitigation, and restoration works Prepare, collate, and submit technical reports, drying logs, moisture mapping, and completion documentation Liaise with insurers, loss adjusters, and network partners Manage claim portals and CRM systems Track authorisations, variations, invoices, and supporting evidence Ensure compliance with industry standards and SLAs Maintain accurate, audit-ready digital claim files
Essential Experience & Skills

Experience in claims administration within drying/restoration Understanding of insurance claims processes Strong written and verbal communication skills High attention to detail Confident with Microsoft Office and claim portals
Desirable

Experience with insurers or loss adjusters Knowledge of PAS 64 / IICRC principles Major or complex loss exposure
What We Offer

Opportunity to join a growing specialist business Influential role in shaping processes Competitive salary and progression potential
Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Company pension
Work Location: In person