Job Description

The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.


The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.


The Claims Intervention Team (CIT) is dedicated to inspiring change within our organisation to enhance operations and advance our business strategy.


Our focus includes collaborating with Claimant Solicitors for early claim resolutions, analysing market behaviours to identify opportunities for strategic changes and exert influence in the Claims market to benefit our organisation. In addition, CIT conducts data analysis to identify patterns and trends that improve our claims processes.

The opportunity

We are looking for a Claims Assistant to join our Claims Intervention Team, providing administrative support to facilitate the resolution of claims. You will assist in the claims management process by handling various claims-related tasks and also contributing to project work in the team. This role is 37.5 hours per week, initially offered on 23 months fixed term contract with the possibility of extension or becoming permanent.

What you'll be doing

Data input and entry including preparing spreadsheets and templates Organising meetings and minute taking Using AI models across a variety of applications Assisting in preparing and designing presentation templates Diary management Sending/receiving/reviewing correspondence from variety of stakeholders Responding to emails and in person enquiries Using claims management system Email/shared mailbox responsibility and management

What we're looking for

Excellent oral and written communication skills Confidence in making enquiries via phone and email. Ability to work collaboratively in a team. Ability to work in an environment exposed to sensitive information and maintain confidentiality. Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases. Excellent attention to detail Ability to manage and take responsibility for tasks, not simply complete them

What we offer in return

Competitive salary and benefits package Opportunities for career growth and development Collaborative and innovative work environment Work in a progressive environment towards data-driven strategies A commitment to diversity, equality, and inclusion Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. Commitment to support individuals in having a work and life balance, offering flexible working arrangements


When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access

24 hours employee assistance programme from Health Assured (EAP) Eye care vouchers for Specsavers Health service discounts Blue Light card, a discount service for the emergency services and the NHS Cycle to work scheme Season ticket loan scheme


At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

About us

NHS Resolution is a not-for-profit arm's length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.


NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care. Please see our careers site for further details about us.

Additional information

To apply please provide us with a CV and supporting statement via our career portal explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 19 October 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.