Job Description

Location: Peterborough


Department: Customer Team - sopp+sopp


Contract type: Permanent

About the role

We're looking for an Admin Claims Handler to join our

BT Customer Team

, and play a key role in supporting our customers, dealing with queries and liaising with other companies, agencies and areas of the business to resolve issues.


Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

Rental damage management Keen understanding of 8x8 and tasks Proficient in email communication Communicate and collaborate with all parties to achieve an optimal repair journey. Provide accurate updates to team managers and customers as required Ensure that all SLA's are met and exceeded Manage own workload, prioritizing and ensuring all claims assigned are progressing and receiving a high standard of customer service Setting up new claims High attention to detail Proficient in use of software packages Experience of working in a target driven environment desirable Ability to multi- task

Benefits

We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:


33 days holiday, including bank holidays

Personal health cash plan - claim back the cost of everyday healthcare such as dental and optical check-ups

Enhanced maternity, paternity, adoption and shared parental pay

Life assurance at three times your basic salary

Free breakfasts and fresh fruit

A birthday surprise for everyone

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.


Every role at Activate Group is aligned to our wider business vision and purpose - making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.


We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning.


Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1,000 team members nationwide.


We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.


We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.


We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do:

Make someone's bad day better

Our values define how we work with our team members, customers and suppliers:

Make it happen

- Be accountable. Take the initiative, work fast, and do a great job.

Strive for better

- Be bold. Challenge the norm - make small improvements often.

*

Win together

- Be a team player. Win together, learn together, respect each other.