Job Description

Description

Is it time to open new doors in your legal journey? If so we are seeking a Claims Handler (CH3) to join their Liverpool team. The claims handler will be responsible for managing a caseload of pre-litigated motor claims including PI from inception to settlement.

Key Accountabilities

To effectively and efficiently manage a caseload of pre-litigated motor claims including PI from inception to settlement To support delivery of consistently high levels of service and productivity To work closely with colleagues within the firm to deliver consistently high levels of service To input accurate data and ensure data maintenance Interact and communicate with clients Mentoring, training and to be the technical referral point for other team members Auditing of files, if required.

Working Hours

35 hours per week

Monday - Friday 9am - 5.00pm with 1 unpaid hour for lunch.

Primary location for this role is Liverpool Office, this is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

Experience of dealing with motor PI claims under the predictive costs regime is desirable Experience of the MOJ portal, stages 1 and 2 Pre-litigation experience Experience of handling claims outside of the MOJ and the predictive cost regime Experience of mentoring is desirable Experience of using Microsoft Word, Excel and email Customer service experience Excellent attention to detail Negotiation skills Communication skills Organisational skills Ability to mentor and support new starters.


Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;



Our Values

We are connected

We are Dynamic

We are Innovative

We succeed together

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.