Job Description

Become a vital part of our dynamic team at 4th Dimension Innovation Limited! We are on the lookout for experienced and proactive office-based claims handlers to join our vibrant environment. As a team player with a passion for quality and innovation, you will efficiently manage defined admin tasks to support our company\'s operations.
Key Responsibilities:

• Evaluate business processes concerning commercial agreements, offering customers alternative solutions to direct policy claiming.
• Progress claims toward settlement with a strong focus on customer-specific agreed processes.
• Respond promptly to incoming calls and correspondence, utilizing various communication channels for effective resolution.
• Screen First Party & Third Party claims against fraud indicators, reallocating cases for further investigation when necessary.
• Utilize desktop tools such as MIAFTR, CUE, MID, and others as needed for comprehensive claims handling.
• Liaise with specialist investigative suppliers, providing clear instructions and managing a claims case-load.
• Update Reserves and NCB in accordance with relevant Working Practice and adhere to agreed personal authority limits.

Experience/Qualifications/Skills:

• Desirable experience in Customer Service or Claims roles.
• Understanding of our products, services, philosophies, systems, and organization.
• Knowledge of hierarchy and escalation protocols.
• Excellent interpersonal skills, with the ability to communicate effectively at all levels.
• Proficient in simplifying complex issues.

Don\'t miss this opportunity to be a part of our success story! Apply now and kickstart your journey with 4th Dimension Innovation Limited.