Job Description

Claims Handler

Exciting opportunity for an experienced claims handler to join an experienced, high quality Claims Management team and business.

GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire and offices in Halifax, Yorkshire and Northern Ireland. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.

The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a claims management product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

Within your role, you will be fully trained to settle various insurance claims within your delegated authority, whilst delivering a positive outcome to customers and clients through effective handling and communication of their claims.

What will you be responsible for:

Claims Administration

Manage end-to-end claims handling, from notification to settlement. Ensure claims are processed accurately and in line with policy terms, client instructions, and service-level agreements (SLAs).

Investigation & Assessment

Gather and review documentation, evidence, and reports. Assess liability, coverage, and quantum of claims. Identify potential fraud indicators and escalate where necessary.

Communication & Liaison

Act as the main point of contact for claimants, brokers, insurers, and other stakeholders. Provide regular updates on claim progress and outcomes. Handle queries promptly and professionally.

Negotiation & Settlement

Negotiate fair settlements within authority levels. Recommend or escalate claims exceeding authority limits for approval. Ensure payments are processed efficiently and accurately.

Compliance & Reporting

Adhere to legal, regulatory, and client-specific requirements. Maintain accurate claims records and case notes. Prepare reports and data for clients, auditors, or management as required.

Customer Service & Relationship Management

Deliver high-quality service to clients and policyholders. Build and maintain strong working relationships with stakeholders. Support client retention through professional claims handling.

Continuous Improvement

Identify trends, risks, and opportunities for process improvements. Contribute to team training, knowledge sharing, and best practices.

What we need from you:

Cert CII and / or Cert CILA

Claims handling experience in Domestic insurance claims area

Problem-solving and decision-making skills

Effective communicator, verbally and in written communication

Effective Time Management

IT literate, Business conscious.

What we offer you in return:

Hybrid working if office based 25 Days holiday plus bank holidays, rising to 27 at 3 years service and 30 days at 5 years service. Birthday Holiday (on or the Friday or Monday if weekend) Discretionary bonus Death in Service - Upon commencement with GHG 4 x salary Employer 5% / Employee 5% Pension scheme Private Health care Access to GP 24/7 Cycle to work scheme Enhanced pay for sick, maternity, paternity and adoption leave Long service recognition Dress for your diary
Job Types: Full-time, Permanent

Pay: 25,000.00-32,000.00 per year

Application question(s):

Do you have Insurance background? Do you have Insurance Qualifications if so which ones?
Work Location: Hybrid remote in Halifax HX1 2EQ