Job Description

Full time

Do you have a passion for great customer service and to gain job satisfaction?

JCP Jewellery Claims specialise in insurance investigation and replacement to resolve household, loss, damaged and restoration claims.

We are looking for a passionate individual who can handle claims and work within a team. This involves various tasks including great communication skills to explain the insurance claim process, the handling of the claim and working with senior members of the team to support the claims process within the company.

You will be responsible for settling a claim within a suitable time frame as required by our clients and to ensure customer satisfaction is always maintained. Further tasks include preparing monthly reports and dealing with suppliers.

Operating hours: 09:00 - 17:30 Monday to Friday

Job Type: Full-time, Permanent

Location: Hayes, UB3

Experience:

Customer service: 1 year (preferred)
Requirements:

Have experience within a Sales or Customer Service role Have a passion for delivering excellent customer experiences Have clear, professional and friendly communication skills Have excellent interpersonal skills Have the ability to work to deadlines and achieve results under pressure Understand the importance of teamwork Show flexibility and problem solving skills Be computer literate, knowledge of Microsoft Office is essential
A training programme in insurance claims management/Jewellery will be provided.

The recruitment process is a cover letter and CV screening stage, successful applicants will be called for an interview.

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Company events Company pension Employee discount
Education:

Certificate of Higher Education (preferred)
Work Location: In person