Job Description

Motor Claims Recovery Handler

About Us

Mansfield Solicitors & Advocates place our clients at the heart of what we do whether we are working with large corporate clients or individuals. We invest heavily in training and supporting our staff development along with keeping our technical expertise up to date.

We value our staff greatly and are proud of the collaborative way in which they work. As a relatively young firm formed in 2014, we are blessed with an ambitious and forward-thinking senior management team that are building a sustainable well managed profitable business that has expanded year on year since first being established.

Role

As a

Recovery Handler

, you will be responsible for managing and processing

non-fault motor claims

from first notification through to settlement. This includes assessing liability, reviewing supporting evidence, and pursuing recovery of losses from third-party insurers. Strong negotiation, communication, and analytical skills are essential to ensure efficient resolution and high standards of customer service.

What will your working week be like?

Key Responsibilities

Manage a caseload of

motor recovery claims

from initial instruction to conclusion. Assess liability based on accident reports, witness statements, and other evidence.

Pursue recovery

of costs including vehicle repair, total loss, hire, recovery, and storage. Evaluate claims for

liability, quantum, and recovery prospects

. Draft and issue

Letters of Claim

, negotiating settlements in line with protocols. Communicate effectively with

third-party insurers, solicitors, brokers, and clients

. Maintain accurate records and updates in

case management systems

. Keep clients informed of progress and manage expectations throughout the claims process. Ensure all actions comply with

internal procedures, legal protocols

, and regulatory requirements. Deliver a high level of

customer service

in all interactions.

Essential Skills and Experience

At least 1 year experience in

claims handling, debt recovery

, or a similar legal/insurance environment. Strong understanding of

motor insurance claims

and the

non-fault recovery process

. Excellent communication and

negotiation

skills -- both written and verbal. Confidence in assessing

liability and evidential strength

. Ability to manage a

busy caseload

with attention to detail and time management. Comfortable working independently and collaboratively within a team. Professional, customer-focused approach.

Benefits

Hybrid Working (after successful completion of training and your probationary period)

33 days holiday including bank holidays

Buy and Sell Annual Leave

Ongoing training and development opportunities

Paid volunteer time to support our chosen charity.

Additional day off for your birthday

Employee Assistance Programme

Location:

Orpington

Hours:

Monday to Friday 9:00am to 5pm

Job Types: Full-time, Permanent

Experience:

claims handler: 1 year (preferred)
Work Location: In person