Job Description

Hours:

Monday - Friday, 8:30am - 5:30pm

Job Type:

Full-time

Location:

West Molesey, Surrey

About the Role

We are seeking a proactive and highly organised Administrator to join our Head Office team. This role is ideal for someone who thrives in a varied role, enjoys working across different tasks, and can organise themselves to perform consistently at a high level.
This role is primarily responsible for managing all

Restoration Claims

allocated to Head Office and Head Office-owned territories.You will oversee the entire claims process--from allocation and administration through to fulfilment, delivery, reporting, and closure. The Administrator will also monitor claims activity carried out by Franchisees, providing support and performance reporting to ensure consistent standards of claims management are maintained across the network.In addition, the role will include a range of general administrative duties supporting other areas of the business and our associated companies.

Key Responsibilities

Manage inbound calls and emails from the call centre and direct claims allocation emails from national accounts to the appropriate territories. Oversee and coordinate the end-to-end claims management process, ensuring timely and accurate administration. Maintain effective communication with the Production and CSR teams to ensure smooth daily operations. Monitor Franchisee claims activity and provide performance reports and support as needed. Handle general administrative tasks, including document management, filing, and archiving of support and legal documents. Provide excellent customer service when handling calls or enquiries. Support additional administrative functions across the business as required.

Requirements

Proficient in

Microsoft Office

(Word, Excel, Outlook). Knowledge of

QuickBooks

and basic

accounting principles

preferred but not essential. Strong organisational and multitasking skills with a keen eye for detail. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team.

What We Offer

Competitive salary depending on experience (25,000 - 30,000). Full-time, permanent position with a stable Monday to Friday schedule. Opportunities to develop skills within a growing business. Supportive team environment and varied workload.
Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

Free parking On-site parking
Education:

A-Level or equivalent (required)
Experience:

Administrative: 2 years (required)
Work Location: In person