Job Description

Claims Team Leader

Location:

UK (remote)

Reports To:

Claims Manager / Operations Manager

Employment Type:

Full-time / Permanent


Are you an experienced

Claims Team Leader

with a passion for delivering exceptional customer service? We're looking for someone to guide and support our team of Claims Assessors/Handlers in providing timely, accurate, and customer-focused claim assessments.


In this , you'll drive performance, ensure service levels and quality standards are met, and foster a positive, collaborative team culture -- all while working remotely.

What You'll Be Doing:

Lead and manage the day-to-day operations of the claims team. Allocate and monitor workloads to meet SLAs and turnaround targets. Provide expert guidance on complex claims (where trained). Conduct regular quality audits and deliver constructive feedback. Run team meetings, one-on-ones, and performance reviews. Support team growth through coaching, training, and mentoring. Proactively escalate risks and issues, ensuring timely resolution. Build strong relationships with internal departments and external partners. Track and report on KPIs, productivity, and error rates. Ensure all work complies with company policies, regulations, and data protection standards. Engage with the client on quality calibration and feedback sessions.

Skills and Experience:

Prior claims experience with a strong understanding of claims processes, systems, and regulatory requirements. Prior leadership or supervisory experience. Proficient in using claims management systems and Microsoft Office tools. Excellent communication and interpersonal skills. Strong decision-making and problem-solving abilities. High attention to detail and quality.

If you're a confident leader with a keen eye for detail and a commitment to service excellence, we'd love to hear from you.