Job Description

The Role

Primarily based within one of the University's teaching/sports/admin buildings, the role holder is required to ensure the highest standards of cleanliness are maintained throughout the buildings. Flexibility in location is required to ensure all building cover is maintained throughout the year, particularly during periods of events including graduation. Reporting directly to an on-site Cleaning Supervisor, the role holder will be responsible in ensuring designated areas are cleaned in accordance with specifications and ensure areas are prepared for customer use. As a front facing role, the role holder will be expected to provide excellence in customer care to all users of the properties.

Duties and Responsibilities

To ensure all areas are cleaned and maintained to the highest standard:

Vacuuming carpeted areas.

Dusting, polishing and wet wiping.

Dusting, sweeping and wet mopping of hard floors.

Burnishing of vinyl and linoleum floors with appropriate floor machines.

Cleaning of toilets and kitchens.

To report any maintenance, damage, cleanliness issues to the Cleaning Supervisor.

To report any areas of concern in regard to student welfare immediately to Supervisor/Accommodation services.

To ensure that safe working practices are maintained in the workplace, particularly ensuring compliance with all instructions relating to the use and storage of chemicals, materials and equipment provided for the role.

To ensure only the equipment provided is used for the role.

To complete regular sanitising in relation to Legionella treatment and to report when such works are completed.

To complete a full deep clean of all areas at the end of teaching/occupancy periods, as directed by the Cleaning Supervisor.

To undertake room preparation in relation to bookings, this may include literature distribution, hospitality provision set up, etc.

To ensure all lost property is dealt with in accordance with University policy and procedures.

Ensuring work is undertaken in conjunction with agreed risk assessments and ensuring compliance with health and safety guidance at all times.

To provide excellence in all areas of customer service.

To deal effectively and efficiently with any customer enquiries.

To attend and participate in relevant training and development to ensure that operational and safety standards are maintained at all times.

To ensure manual handling practices are observed at all times.

Customer Service

Provide excellence in all areas of customer service.

Promote a positive and the department, at all times by personally living the values, maintaining a professional appearance, wearing protective clothing/workwear as issued, whilst maintaining a positive and proactive mindset.

Health and Safety

Ensure all work carried out complies with relevant risk assessments, safety legislation, University safety policies and procedures and all applicable regulations, Approved Code of Practices and good practice guidelines

Ensure manual handling practices are observed at all times

Complete and assist with compliance checks as required

Assist with fire management procedures as required, supporting building users in the event of a fire alarm or emergency evacuation, directing them to the nearest emergency exits

Report any breaches of security and emergencies within area of work to the site manager and assist with emergency procedures as required

Person Specification

Essential Criteria

Experience of cleaning duties

Knowledge of safe working practices and COSHH requirements

Knowledge of Health and Safety in a cleaning environment

Ability to perform repetitive tasks, including lifting and bending

The ability to communicate effectively with a wide range colleagues

Strong attention to detail and the ability to work independently

The ability to follow instructions and prioritise and complete tasks efficiently

Knowledge of working in a university environment (Desirable)

Computer literate (Desirable)

Evidence of being self-motivated with a "can do" style and approach

Additional Information/Special Conditions

You are required to wear a uniform (that will be provided) and are expected to have a high standard of personal appearance.

As the post involves manual handling, you should have the ability to perform repetitive tasks, including lifting and bending.

Additional Information/Special Conditions

Role holders are required to wear a uniform (that will be provided) and are expected to have a high standard of personal appearance.

As the post involves manual handling, the role holder should be physically fit to undertake all the duties and responsibilities.

Hours of work may vary depending on your shift pattern and there is a requirement to be flexible to work 5 days over 7 to meet business needs and cover the cleaning schedule.

Cleaning Services Assistants are expected to work on the main student arrival (September) and departure weekends (May/ June and August), Applicant and Open days, Graduation and other key events. Dates and requirements will be advised.

About the Business

Stirling Hotel Services Ltd, SHS Ltd is a subsidiary company of the University of Stirling and includes the Stirling Court Hotel and Central Hospitality Services comprising a variety of food and beverage operations including cafes, restaurants, bars and banqueting.

SHS Ltd create heartfelt experiences for the students, staff, visitors and guests of Stirling Court Hotel, University catering venues and hospitality as well as meaningful opportunities for our team members.

Profits generated by SHS Ltd from accommodation, events, catering and conference services are reinvested in the University of Stirling to ensure enhanced student experience for this and future generations.

Interviews to be held week commencing 24th November 2025

Part-time hours: 14 hours per week over Saturday and Sunday

Salary: 12.60 per hour

Application deadline: 21st November 2025

Expected start date: 6th December 2025

Job Types: Part-time, Permanent

Pay: 12.60 per hour

Benefits:

On-site parking
Work Location: In person