Job Description

VACANCY:

Cleaning Supervisor 17 hours per week

Monday - 1500-1815

Tue to Thu 1430 - 1745

Friday 1345 - 1745

LOCATION:

The Halifax Academy

REPORTING TO:

Premises Manager/Management Team.

OVERALL JOB PURPOSE

To deliver a consistently high standard of customer service which meets the contract specification and maintain costs within the prescribed budget Delivering the exceptional every day.

KEY RESPONSIBILITIES:

Service Delivery

1. To ensure that the cleaning specification is fully implemented and adhered to.

2. To ensure that a consistently high standard of cleaning service is delivered in accordance with the work schedule.

3. To build customer relationships and ensure satisfaction with the cleaning service.

4. To ensure that all site personnel comply with customer service / satisfaction systems.

5. To ensure all customer queries and complaints are dealt with in a timely and effective manner and that the client is kept fully informed of what action has/is being taken.

6. To be a working supervisor to work on area\'s to cover absence.

Team Management

1. To recruit Operatives with the assistance of the Premises Manager.

2. To train Operatives in cleaning tasks and health & safety issues relating to their job.

3. To monitor and review the performance of Operatives to ensure high standards are delivered and maintained and provide training and coaching as required.

4. To report any disciplinary matters to the Premises Manager

5. To control and reduce labour turnover by ensuring the retention of good staff.

6. To review the running of the contract to identify ways in which the productivity can be improved whilst maintaining cleaning standards.

7. To ensure that payroll and signing in procedures are strictly adhered to.

8. To ensure that all Company and Site rules are fully complied with for security purposes.

9. To communicate Company and Branch information to cleaning Operatives.

10. To ensure that the Company Health and Safety Policy is properly implemented and adhered to.

Administrative Responsibility

1. To identify and take corrective action on variations to budget hours with the direction of the Premises Manager.

2. To ensure that all Applicant Starter Forms are fully completed, are bona-fide and passed to the Premises Manager without delay in order to take up references.

3. To ensure that payroll information is provided on time and accurately according to Company procedure and within budget.

4. To record all training of Operatives and maintain training records as it occurs.

5. To maintain the Site Personnel Records in accordance with the requirements of the client.

6. To report all accidents and incidents as per the accident reporting procedure to the Premises Manager and have the appropriate documentation completed.

7. To report all equipment failures to the Premises Manager and treat such equipment in accordance with Company procedures

8. To advise the Premises Manager of all cleaning material requirements allowing sufficient time for delivery before stocks run out.

9. To maintain the Induction training Information Manual with periodic updates as instructed from time to time

10. To ensure that all Company Policies and Procedures are fully implemented, adhered to and communicated.

PERSON SPECIFICATION:

\xc2\xb7 Well motivated

\xc2\xb7 Reliable

\xc2\xb7 Proactive

\xc2\xb7 Responsible

\xc2\xb7 Flexible to carry out tasks and work a variety of hours

\xc2\xb7 Previous experience of cleaning.

Mitie